Customer Ratings & Reviews

insurance comes in handy when is needed, I always make sure i get it. Greek Squad always make sure you are taking care of.

I always by the extra insurance on high electronic items I buy and trust Geek Squad

The agents are always friendly and very helpful.Have always purchased for my products.

I was having trouble setting up my watch but quickly got it resolved with Geek Squad!

Thank god for the protection, if anything happened to the watch & I couldn’t replace it. I would be lost.

Very nice people that I was helping you whatever problem you have

Always purchase warranty! You never go wrong. Saves you money in the end.

They cover what you need in the warranty. Gives you piece of mind.

Replaced my malfunction watch with a new one without any problems after 1.5 years.

My item is still in tact hopefully I don't have any issues when is time to contact them.

Always get these for my smart watches. Inevitability they will break or have problems over the 2 yrs, they all do. Deducted a star for the hgh price.

I always purchase the geek squad warranty. It helped me purchase my new watch.

Love this product i would buy again again and again

The 17 and 19 year olds in my home make this a requirement every time we purchase electronics. Always a good decision.

it comes in handy when you are prone to accident. So if something happens they will replace it no question asked.

Ive used the protection plan before and the service is great

I purchased the plan for my Samsung Gear 3 Classic smart watch back in August '17. In January '18 after an update the watch would not charge. I tried resetting it several times to factory reset both within the watch setting and by holding down the power button. I go back to Best Buy and Geek Squad says they are not able to service them and that they will provide me with another watch. I'm over joyed and happy because with my frustration of the watch I was glad to hear good news. Then, I should have known it was a catch. Now you have to purchase a new plan for the new watch. Wait, I can see if I did damage to the watch ok possibly but this is after an update that before my watch was working perfectly fine. There isn't anything they can do because it is a defect with Samsung but they are not covering it, I was told. So of course I paid another 79.00 for the new watch, went home and had Verizon activate the watch. Now, moving forward to today the new one is doing the same exact thing as the old one. Will not charge or it will charge to maybe 40% and then quit saying the watch is over heated and must cool down. At times it is hot and at times it's not. Called Geek Squad and now I have to go to Samsung to have them fix the watch. Before you sale someone a warranty be sure to explain to them what the coverage actually cover. Yes, I got another watch and yes that is great if I was not in the same predicament as before and 79.00 in the whole. Never again will I purchase the warranty or continue to shop at Best Buy.

Haven’t had to use it yet, but we will see how it goes

Buy the Geek Squad protection! When my Fitbit charge HR broke they replaced, no questions asked - and I got a full refund!

Nice option for an accident prone wife. Not super expensive