Customer Ratings & Reviews

Fitbits can can be persnickety, especially if you work out a lot. I have had to replace mine at least four times. With the protection program you get a replacement no questions asked. I highly recommend this product.

I’m glad I have geek squad protection on my purchase.

Bought this for my son and he loves all the features. He uses it for everything.

Geek Squad helped me set up my new Galaxy y 4 watch and install apps I needed on my phone

The protection plan is a must get. Geek squad always takes care of you!

I always recommend getting the Geek Squad protection. Helpful anytime have had to use it.

The service provided was great. The employee was very well informed and explained everything.

Always get this product. I have never regretted getting it and have had occasion to have to use it on other products and they did exactly what was PROMISED every time.

The new way that Best Buy handles returns if you purchase the warranty is pretty good. When I had problems with my son's fitbit not holding a charge, they exchanged it with no hassle, no questions, just the replacement product.

Geek squad has always been helpful to me. Exchanged my watch since it was under the two years warranty.

Had to use this protection when broke face on my smart watch. Lucky i had it, saved me having to buy a new one out of pocket. They covered it with a new watch, no cost to me.

Buy my smartwatch and added extended warranty for a fraction of what it would cost to fix it or replace it. Definitely, this is why I'm a loyal best buy customer, because of their warranty and world class customer service

When I purchased this I was under the impression based on prior services that this was one and done. Unfortunately this wasn't explained that this policy did not have an "R" for replacement and required that it be sent to Geek Squad USA. They had it a week and I was without my device for a week and at the end of the day they replaced it. Which could had happened on the day I bought it in. it was clearly not repairable but I understand they are trying to reduce replacements vs repair, but this made me less the stratified customer

Love the new watch and all the new features. Great deal.

I got protection for my Garmin fitness tracker. It's a good idea having a 2-year warranty on something you wear every day.

I’m clumsy. I drop things all the time. I remember losing my phone so i attempted to use my tablet for music. Well it fell off the bathroom sink and totally cracked all over. Best Buy replaced it not charge!!!!

I asked for an upgrade for my garmin watch and pay the difference since there was a problem with the battery life but they wont do it

The 2-year Accidental Geek Squad Product Replacement simply gives me peace of mind should something happen I can get it replaced. Definitely something worth considering that could save you a lot of money down the road.

The geek squad is great. Have used them in past always helpful

The Best Buy warranty is a definite for any product. I have used it once before to repair a microwave. The parts were shipped to the house prior to the Geek Squad arriving, so the microwave was repaired in one visit.