Customer Ratings & Reviews

Haven't needed it as of yet, hoping that it doesn't become a disappointment once needed.

I don't typically get these but they are a good idea on smartwatches if you tend to beat them up.

I replaced a Fitbit Blaze with this product after the Fitbit battery began to fail. Love the look of this watch. I liked ( and still like ) the user interface. Rotating the dial is quick and intuitive enough that you figure it out quickly. There are a respectable number of nice looking watch faces available. As a timepiece, I'd give it two thumbs up. The praise drops off after that I'm afraid. Battery life is disappointing at best and in my case, dropped off to down right unacceptable after only 5 months. Samsung was good about getting the battery replaced. They did that in much less time than they specified. I think it was out for repair for less than a week. I think that is pretty good anymore. We've heard of or experienced service that took way longer than estimated. I'd give Samsung good marks for their service and quick response. Back to the S3 as a product. As a fitness tracker, it was disappointing. It counted steps well enough, no particular complaints there. I wore my Samsung and my old Fitbit at the same time on a long walk, and they were within a few percent of the same count. The heart rate monitor was a battery hog, and I ended up following on-line advice and just turned it off. But...doesn't turning it off defeat the purpose of a fitness tracker. Heart rate was not important to me, so I did not particularly miss it. To others, it may be a deal-breaker. The Samsung was horrible at counting stairs. The 4 months I owned it stair counts were often zero. The real eye-opener was walking up a mountain trail at Rocky Mountain National Park. My wife's Fitbit counted well over 100 flights of stairs climbed, the Samsung...12 flights of stairs. No joke, it said I climbed 12 flights of stairs. This was a constant source of irritation and to me, and a real failure of the product itself. Even with the replacement battery I was finding myself charging it overnight, and then again in the early afternoon. Of course if its on the charge overnight, it can't do any sleep tracking either. Sleep tracking was another thing that seemed underdeveloped on the product. Not near as much information on the S3 as the Fitbit. In the end, I decided to return it. Too many compromises. Too many feature didn't work well...or at all. Battery life was unacceptable. All of this is too bad, because it is still a great looking product with a slick user interface. I just can't recommend it. Others have had better luck with this product. Maybe you will too. Don't expect too much if you are coming over from a Fitbit or a Garmin.

Replaced a few products with service replacement through Best buy. Highly recommend it.

We always purchase the peace of mind of Geek Squad Protection. May never use it, but it is tremendous to have when one does need it.

Great warranty and they always seem to do the best job whenever needs to be done

Geek squad helps me with anything I need. They helped me with replacing my watch and phone insurance.

Very happy with geek squad protection plan. Thank you Best Buy for offering geek squad protection plan

When buying and using expensive products, it is imperative that you cover yourself up with protective product replacement coverage.

Love the watch, love the color of the band , goes well with my completion

Had to return my first Fitbit Charge HR because it would not hold a charge for no more then 2 days. Went back and made an exchange with no problems.

You have to always get the protection. Better to have it and not need than need it and not have it.

It pays to have the protection plan my watch gave out on me right before my plan ended and I took the old one in and Best Buy took care of me

The geek squad agent made our transaction very smooth when my 1st Galaxy Active turned out to be a dud.

Better safe than sorry so we purchased this insurance for my daughter’s watch

It was a great christmas gift. My dad loved it....

I purchased this insurance for the phone and hopefully won't have to use it.

The Geek squad Protection plan is but is a very good decision especially on the Fitbit it covered my product 100% I would recommend .

Amazing product very happy i fot it thanks for the help

I love geek squad!! Always provides great warranty and able to replace or fix things.