Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 332 reviews
(332 customer reviews)to a friend
Rated 5 out of 5 stars
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In contact for two years wise choice. Smart choice
I would recommend this to a friendRated 5 out of 5 stars
Great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Glee Club they fix your phone your laptop
I would recommend this to a friendRated 1 out of 5 stars
24 months does not mean 24 months.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My phone was recently deemed useless after a System ugrade that crashed the software. I purchased the 24 month geeksquad plan on March 19, 2015. As luck would have it I needed the insurance less than 2 years later on March 12, 2017. I was told the service expired March 1 2017. Oh and "there was a $200.00 deductible anyway" to use the insurance to replace the phone. Insurance Cost $11/Month x 24=$264 plus a $200 Deductible for replacement would =.$464, but Best Buy refused to honor the insurance anyway..
No, I would not recommend this to a friendRated 3 out of 5 stars
It's good protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's good protection to have for your phone. The biggest problem is the high deductible
I would recommend this to a friendRated 3 out of 5 stars
OK. Never had to use it.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had to use it. I do not like all the restrictions.
No, I would not recommend this to a friendRated 3 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The protection will cover for the first 2 years but what about after??
I would recommend this to a friendRated 3 out of 5 stars
Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this insurance with the hopes that we never have to use it
I would recommend this to a friendRated 3 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great plan this helps me so much so please happy for
I would recommend this to a friendRated 3 out of 5 stars
Geek Squad Protection - not needed yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this service but I haven't had to use it yet.
I would recommend this to a friendRated 2 out of 5 stars
No upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that I was not able to upgrade to include loss or theft. I already had a plan, just wanted to add an extra level of protection.
I would recommend this to a friendRated 2 out of 5 stars
money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.still have to pay $200.00 if lost or stolen, after you pay every month!
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get cheaper to get phone insurance through carrier. Deductible is crazy high and have to give phone up and wait for new one to be shipped.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
should have read the fine print
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone screen cracked and I have 3 local stores, but the 1 store that does Samsung is 2 hours away. $11 per month per phone x2. Over $200 per year. That's not service!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for sharing this with us. We appreciate the feedback and insight into your situation with a phone repair. I'm very sorry to hear about the distance between that one store and you. I'd recommend calling over to that store to see if there's anything we can do, instead of having you drive. You can find information about your local store at www.bestbuy.com/storelocator. I hope this helps!
Rated 1 out of 5 stars
Ridiculous co pay is charged.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's completely ridiculous it costs 150 to replace a phone even after insurance!!! You used to offer a 50$ RETURNABLE deposit, that is how phone insurance should work
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad protection was refused then I noticed that was charged called to cancel it and I see it still appears so this is not good
No, I would not recommend this to a friendRated 1 out of 5 stars
no use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sometimes it cheaper just to purchase another item. waste of money
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Nelson. Thank you for taking time to share this feedback with us. We greatly appreciate it and will utilize it as best we can. If you have any further questions or concerns, please let us know.
Rated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this thinking I was gunna have full coverage but no.
No, I would not recommend this to a friendRated 1 out of 5 stars
No more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have geek for 2 years a went to complaint because my phone is broken those guys come hard time with my phone
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very helpful. I could get anything I need fix. I'm not sure what it is use for.
No, I would not recommend this to a friendRated 1 out of 5 stars
not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.waste of money......you are better off insuring it yourself
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time out of your day to connect with us on this. I apologize that you had a poor interaction. That's definitely not the experience we aim to give you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.