2-Year Accidental Geek Squad Protection

Earlier today I chatted with someone online and confirmed that I had insurance on the Galaxy note 10 and today was the last day they told me to go ahead and make an appointment and that geek squad in the store would help me. Today my dad went to geek squad and he got told that today was actually not coved and that the plan expired today and that it was not included. At the same time my actual account still shows me that my phone is still "protected". I then called Best Buy to figure out what was going on and why my dad wasn't helped when it clearly says that the phone was still protected and even they said it told them that the plan was still active until tomorrow. The first person I spoke to was very nice and tried to help me as much as she could and she then transferred me to Geek Squad where I then waited for an hour to be assisted. The second person I spoke to was nice at first and then was very rude when I calmly asked for an explanation as to why it said I still had protection and yet they didn't help my dad when he made an appointment and went to Geek Squad in person to get his phone checked out before his plan actually expired tomorrow. I then pointed out how rude she was being when I was simply asking a question and trying to understand how that was possible. I asked if I could then speak to someone else that could explain it and she said yes that she would go look for someone, I waited for about 10 min before she came back and said she hadn't found anyone that could help me but she could transfer me, but instead she ended the call. I then got on the chat since I thought I would have more luck that way they got to me pretty quickly but very soon when I explained my situation they transferred me over to another department. I have currently been waiting on a chat for over 50 mins and still nothing.

Purchased to use instead of my carriers insurance. I recently had to attempt to use it because my phone isnt charging. I was directed to Samsung since its still under warranty, then redirected back to Best Buy to be told there's nothing they can do at this time. Not a happy customer and will more than likely be switching back to my carrier's insurance.

Shout out to Geek Sqaud for always looking out for me and my smartphone. I am a clutz, always breaking stuff.....so you can imagine how much time I spend with Geek Sqaud. They are much cheaper than Sprint and much more dependable. Plus I dont have to worry about getting the run around. I just swing by a Best Buy store...drop my phone off and wait on them to call me when its ready to be picked up. Thankfully they have never failed me yet.

This plan saved me a few dollars. I dropped my phone at work,unknowingly I ran my lift over it. To my chagrin I saw the phone it had 2 cracks on the screen,i knew I had a problem. When I got off work I went to Best Buy got looked up in the system had the phone checked found out it was unrepairable and walked out with a new phone,my deductible was only 11dollars.I can’t complain. Great protection plan. Cnobles

The Geeks at Best Buy are awesome, with Wal-Mart Warrantys you have to send your phone off and wait for a replacement or a check to buy a new one. At Best Buy you simply walk in and they either fix it or replace it that same day. I always buy the warranty's at Best Buy. If you spend 7 8 or $900 dollars on a phone why not protect your investment.