Customer Ratings & Reviews

I haven’t had to use the coverage, but a friend has. Great service plan!

best protection for our gadget, You need this if you love your gadget.

Luckily I have never had to use the protection but nice to know I'm covered.

Always great to purchase warranty my son received gift and item was malfunctioning

Reliable, friendly service. No hassle in bringing items back for any reason

Easy to use, east to connect to- what you need to have

I never needed a repair but it was good while it lasted to know I was secured.

I recommend always buying the warranty when you make any purchase over 100.00.

Always nice to have backup when needed, hope it isn't.

I bought my son a Sony AX43A Handycam for his little sports filming business he started. Since the $1000 camera is made out of plastic, I purchased the 2 year Geek Squad accidental drop warranty. Of course he dropped it, and the screen wont turn on. I drove to Best Buy to utilize the warranty with the understanding (from our original sales person) that we could exchange the camera if it gets damaged. Unfortunately, that was not the case and the camera has to be sent back for repairs. What really bothered me about this experience was the fact that they would not send the camera back while I was there, but instead, made me make an appointment to then return the camera. Best Buy needs to refine their warranty program. Some items can be exchanged while others can not. I'm assuming it depends on the manufacturer, but sales staff needs to be better informed. Also, if a customer makes the effort to drive to your store to take care of an issue, dont't force the customer to return another time, especially if it can easily be resolved on the spot. I found this the most fustrsting aspect! I will say that the Geek Squad staff was very friendly and this review is about Best Buy's warranty policy.

Do not consider a technology purchase without the plan.

I love the Geek Squad! They are so helpful and really know what they're talking about.

all great done ------------------------------------

With the new small glass camera purchased , I only wanted to protect my camera.

The geek workers are great well call on them again

If you care about your product invest a little coverage. Worth it down the line.

I do feel more comfortable knowing that my purchases are protected if a misnomer occurs.

Exactly what I want, bot shul be came whit tha same battery model.

It's good to talk to someone instead of a call center

this protection plan is a must have for your gopro if your planning to use it alot