Customer Ratings & Reviews

I bougt a camera 3 years ago and it broke. I had purchased the plan and i got a new one. So it made sense to buy it again. It is worth it

I purchase with all my major purchases over $300. It's worth it. Computers. Tv's, appliances. It has payed for itself many times.

Whenever we have had to use the geek squad the service was exceptional. Any major product highly recommend this service

MY CAMERA IS SERVICED EVERY YEAR FOR FREE, THE INSURANCE IS WORTH THE PRICE. I TAKE A LOT OF PICTURES AND LIKE TO HAVE MY CAMERA CHECKED.

Love the geek squad protection. I get it on everything except the most minor and very inexpensive things I buy at Best Buy.

I love Best Buy's geek squad protection program. It adds a great sense of peace of mind knowing that my products are protected.

Good quality camara. It was a gift to my daughter and she really enjoys using it.

A BLESSING CAMERAS ARE SO EASY TO DROP AND BREAK !!!!!! Pricy but you wont regret

It’s great I really loved it and it made everything easier

great protection for best buy to fix anything that goes wrong. best buy are the best!

You really can't beat the value and service of the geek squad. Accidental protection for whatever might happen unexpectedly

came in handy when i dropped my camera , they did have to send my camera off tho .

Great service. They always help with what I need!!

Excellent service, highly recommended! They are always willing to help.

Accidents happen. Better to have this and not need it than to need it and not have it.

I am writing to express my dissatisfaction with the recent service I received for my camera at your store. On May 20, I brought in my camera due to issues connecting to the SnapBridge app. The representative informed me that it needed to be sent off for repair, which would take approximately two weeks. Unfortunately, during this period, there was no communication to update me on the status of my camera. More than three weeks later, I finally received notification that my camera was ready for pickup. However, upon visiting the store, I was informed that there was uncertainty about whether my camera had indeed been repaired. The representative mentioned that the firmware was updated and the camera was cleaned, but I was left wondering if the main issue—the SnapBridge connectivity problem—had been resolved. To my surprise, no attempt had been made to connect the camera to the app during the repair process. Instead, I was hurriedly encouraged to try it myself before the store closed. Unfortunately, my attempts to connect to SnapBridge were unsuccessful. Furthermore, I was given two options: either take the camera to a different professional camera service or send it back for reevaluation, which would add an additional three-plus weeks to the process. As a paying customer, I find it perplexing that an alternative repair option outside of Best Buy was even suggested. I am disappointed that my camera was sent off for repair without addressing the actual issue I reported. I have missed capturing important milestones due to this prolonged inconvenience. Now, I am left waiting to see if my camera can indeed be repaired or if I will need to consider purchasing a new one, especially since my current model has been discontinued.

the protection plan is great just in case if anything happens to it. can't wait to add another year to the protection plan

Love it.. it’s amazing you should get one. ……………..

Bought coverage for my girlfriend's Fuji camera. She has smaller siblings who get into everything so it was a must.

It never hurts to get more protection for the things you spend money on. Geek squad always has your back.