Customer Ratings & Reviews

The accidental protection has yet to fail me and always works out.

You never know when something will happen and not having the protection plan to repair the damages or replace really does suck.

Great service. Best Buy has THE best people, services and products.

Can’t beat geek squad warranty coverage. They either fixed or replaced it

Purchased for my electronics. They really provide hands on service to help people not as computer literate.

I wouldn't buy a major electronic without this coverage. I have used it once myself for an issue free replacement and once for a general repair item.

This was a good purchase. The wife is clumsy with electronics.

I love this because it gives you 2 years to get any electronic fixed and it’s covered.

Worth it if you're buying something expensive and want to pay a minimal price for repairs or replacements instead of buying a whole new item.

Peace of mind. I’m not scared that I’ll drop my camera and lose my 1k investment.

Always get the geek squad protection plan. You can never go wrong with that. It will save you money in case item get damaged or broken.

If you purchase an item and don’t get this warranty it’s a mistake it’s a must can’t go wrong

Great product and easy to use when needed, really enjoyed it

Worth every penny spent. I accidentally dropped and stepped on my camera and they returned the money I spent because they couldn't repair it.

I got the extra insurance for my Canon digital camera just in case it was stolen or had a problem

I item I am glad that is there, but hope I never have to utilize it. Thank you!

Hopefully I will not need it but I glad to have it in case we do.

Geek squad answers questions thoroughly and efficiently and has never had issues with the service

I am writing to express my dissatisfaction with the recent service I received for my camera at your store. On May 20, I brought in my camera due to issues connecting to the SnapBridge app. The representative informed me that it needed to be sent off for repair, which would take approximately two weeks. Unfortunately, during this period, there was no communication to update me on the status of my camera. More than three weeks later, I finally received notification that my camera was ready for pickup. However, upon visiting the store, I was informed that there was uncertainty about whether my camera had indeed been repaired. The representative mentioned that the firmware was updated and the camera was cleaned, but I was left wondering if the main issue—the SnapBridge connectivity problem—had been resolved. To my surprise, no attempt had been made to connect the camera to the app during the repair process. Instead, I was hurriedly encouraged to try it myself before the store closed. Unfortunately, my attempts to connect to SnapBridge were unsuccessful. Furthermore, I was given two options: either take the camera to a different professional camera service or send it back for reevaluation, which would add an additional three-plus weeks to the process. As a paying customer, I find it perplexing that an alternative repair option outside of Best Buy was even suggested. I am disappointed that my camera was sent off for repair without addressing the actual issue I reported. I have missed capturing important milestones due to this prolonged inconvenience. Now, I am left waiting to see if my camera can indeed be repaired or if I will need to consider purchasing a new one, especially since my current model has been discontinued.

Again, having this extra coverage is a great peace of mind even though it hasn't been used.