Customer Ratings & Reviews

I am writing to express my dissatisfaction with the recent service I received for my camera at your store. On May 20, I brought in my camera due to issues connecting to the SnapBridge app. The representative informed me that it needed to be sent off for repair, which would take approximately two weeks. Unfortunately, during this period, there was no communication to update me on the status of my camera. More than three weeks later, I finally received notification that my camera was ready for pickup. However, upon visiting the store, I was informed that there was uncertainty about whether my camera had indeed been repaired. The representative mentioned that the firmware was updated and the camera was cleaned, but I was left wondering if the main issue—the SnapBridge connectivity problem—had been resolved. To my surprise, no attempt had been made to connect the camera to the app during the repair process. Instead, I was hurriedly encouraged to try it myself before the store closed. Unfortunately, my attempts to connect to SnapBridge were unsuccessful. Furthermore, I was given two options: either take the camera to a different professional camera service or send it back for reevaluation, which would add an additional three-plus weeks to the process. As a paying customer, I find it perplexing that an alternative repair option outside of Best Buy was even suggested. I am disappointed that my camera was sent off for repair without addressing the actual issue I reported. I have missed capturing important milestones due to this prolonged inconvenience. Now, I am left waiting to see if my camera can indeed be repaired or if I will need to consider purchasing a new one, especially since my current model has been discontinued.

Like I always say by your protection plans people so worth it in the long

I usually don’t Buy warranties but I do have a tendency of dropping things. This warranty covers that if it happens.

anything big I always add the best buy insurance. in my opinion best buy has one of the best replacement plans for electronics

I love the best buy geek squad. I'm not tech savvy. their patience is commendable and I appreciate them dumbing it down for me.

I put a warranty on everything with regards to electronics for my daughter.

Must secure your products. Better to have, and not need.

I always get the warranty for electronics. This was a gift for my daughter so I figured it'd be a good idea to protect it.

Good to have back up! If I drop it or it gets damaged somehow -

Excellent value for the coverage of my product. Extra security/ less worries now. All my purchases will have a GSP!

You have to get protection on your items. There's just know question about it.

always a great choice to become protected when buying any electronics.

It's worth the money to add an extended service plan if you are hard on your electronics or it you are getting them for a teenager.

bought this as a gift. they were happy with the item

Some how or another they always have a good solution to whats needs to done to make the customer happy, no complaints

These geek squad warranties are worthnevery penny we spend on them.

love my extra protection replacement on my products

Their protection services are great. Only use it once for a headset.

Love this camera but it tends to over heat a lot but I definitely recommend.

Gave it as a gift and it was a great gift to give! You always want to get a warranty for electronics.