Customer Ratings & Reviews

The geek squad service is one of a kind. I was having problem with my surface the geek squad helped me step by step to fix everything. I thought I lost all my files. To help me fix it and I'm forever grateful I'm so glad that I had this because it saved me a lot of money

I was able to get a refund for my product with buying this at such a low price

They don't mess around. You buy that 2 year protection plan, you bring it to the store and they instantly give you credit. AND you dont have to rebuy the plan, its still in effect. AND you can tie it to your phone number or an email and then you dont need a receipt. I do it on everything I buy there now. I also buy more there so I have a local store and dont have to deal with RMAs

Very very good! I’ve had this one for a while and have had 0 issue so far. Great for price.

I love this keyboard that attaches to the iPad. The keyboard connects easily and disconnects easily, makes it easier for typing in the included case with the keyboard is excellent as well.

Never have I had an issue with Geek Squad. Fantastic work as usual

I've always appreciated the work by the squad. They've saved me a few hundred bucks for problems I couldn't figure out myself. They inspired me to learn more about computers. When I was little I wanted to work at best buy just to be in the geek squad lol

I love my accidental geek squad replacement plan! Whenever I want a new headset, I just turn my old one in and pay the difference if needed. So amazing!

Cant go wrong with a cheap outright replacement warranty, basically a return window extension

No issues returning defective units ever. I have returned things that usually fail within the 2 year window, so no complaints.

Always worth the money to get the warranty! I’ve used the warranties more times than not. Never disappointed.

I love the warranty for best buy cause you would get your money back even though the item is not the same price you will get it for the price you bought it, it is really great to have warranty and be fully covered in case anything goes wrong.

They usually know exactly what is required and execute. Can’t complain. Other than the warranty being so short lol!

Really good product no complaints. Have had for 2+ years no issues have arose so far.

The gentlemen that came out were awesome. Very polite and got the job we needed done quickly and efficiently

When I got my monitor the never explained how the guaranteed worked so when I cracked my screen I thought I could get a replacement but when I went the said it didn’t cover cracked screens but they never told me that

Finally i rest for my carpial tunnel. And the long hours bending myself to reach the keyboard.

Have used the Geeks a few times before this. They always helped and answered all my questions.

Bought this to support my daughter heading off to college. Hadn't had to use it yet, but it's nice knowing if we do, you guys are there. Gives Dad a piece of mind.

This Protection Plan just makes sense for us to have. I love the new keyboard and mouse and I need to keep it working. Since the keyboard and mouse are wireless, they do not live on the top of a desk. I love my wife, however, she is accident prone (and she freely admits it!) and we have a bit of a rambunctious pooch, so accidents can happen. Therefore it made sense to get this Protection Plan with our new keyboard and mouse combo.