Customer Ratings & Reviews

Just had to use it, it worked like a straight return and was able to get a replacement controller right away.

Great service, if you have any questions they will have an answer for you.

I absolutely LOVE Best Buy's Replacement Service. I don't have to keep up with receipts! I just go in with my phone number and they take care of everything!

Everything went smooth. Great help, answered all my questions.

I haven't had to use it but it seems like a really good deal and last 2 years and you never know what could happen for control in 2 years

Great, fast service. Best in the business! Solved my issues quickly! Definitely recommend.

I know so mean products last a long time, but it doesn't hurt to have them covered.

definitely recommend getting protection plan, easy and fast new replacement's

I bought the protection plan on Nintendo Switch joycons. So far I haven't had to use the plan, but I have used the Geek Squad plan for another item years ago and they took care of me with no issues.

Great! Bought with PlayStation controllers and had to replace due to wear and tear. They were replaced, no questions asked, without a receipt, but by looking up proof of purchase with my phone number!

Great! Bought with PlayStation controllers and had to replace due to wear and tear. They were replaced, no questions asked, without a receipt, but by looking up proof of purchase with my phone number!

Definitely will come in use with the numerous products I purchased

I will ALWAYS protect my devices with the geek squad protection plan! it is a must have for all purchases. It has saved me so much over the years when a product stops working! It is 100% recommended!

Bought as an additional layer of security. When I've had bad luck with things and required to rely on this service or repair in the past, Best Buy has often provided good support. Definitely worth every penny, as industrial goods are simply not as lengthy as we could have imagined mostly in past.

WE ARE ALWAYS VERY HAPPY WITH THE GEEK SQUAD EXTENDED COVERAGE, WHENEVER WE HAVE HAD A PROBLEM WITH A COVERED COMPONENT, THEY HAVE ALWAYS STOOD BEHIND THEIR PRODUCT AND HAVE MADE IT EASY.

geek squad agents are patient and they work with you on whatever issues you are having will always recommend!

It’s always good to have protection on any valuable item you buy, at the end you’re going to be happy and relieved when something bad happens because they will fix it or replace it for you.

I love this in-store protection plan! I make sure to get this plan for all of my electronics and they take care of the exchange in-store!

the people are always willing to help always friendly and willing to help

I’ve always recommended this for anyone that has kids, visitors or visitors with kids because accidents do happen.