Customer Ratings & Reviews

Geek squad protection is the best warranty around. Very affordable and easy to use when needed. You don’t get the run around

Favorite protection plan available would recommend 10/10 times

I had a damaged ps5 controller, Geek Squad allowed me to return it for in-store credit. I am really happy and grateful for the services and memberships of Geek Squad.

The insurance policy through Best Buy is the best policy out of all the major retailers. It’s essentially a no questions asked replacement of any defective device. I purchased an Xbox elite controller, after a while of heavy usage the controller had started to develop stick drift. I brought the controller and insurance information and was essentially told to get the replacement off the shelf. I ended up purchasing the policy on the replacement controller in case it also gets stick drift. I am very pleased with the policy and highly recommend people purchasing it with their electronics

Sleek design fits well on the desk plenty of room to work around.

I would never buy an Elite controller without picking up the 2 year Geek Squad Replacement plan, I haven't a controller yet that hasn't started to show major wear n tear or worse yet a complete failure of mechanical operations in the Bumpers moreso over the triggers but mainly the RB (Right Bumper) and its the most frustrating thing in the world when your trying to fire a rocket and the button your pressing doesn't respond accordingly, even after 3 attempts so I pack all the controller parts up an take it back to BestBuy and they take care of me, no issues.

I didn't realize that I had actually bought it, until I went to exchange an XBox controller I had purchased months prior, and it ended up being a lifesaver, as I was able to replace the controller no problem, and repurchase the protection on the new device, for a lesser cost.

Everything was great quality no complaints here really loved my experience

Comes in handy in case your electronics need to get fix and always available when you need them

I was having issues with my Dual Sense Edge PS5 controller. I was in the store for every bit of 10 minutes. It would’ve been even quicker if there weren’t people ahead of me. I was given a brand new replacement controller with minimum questions asked. They also allow you to add warranty on the replacement item.

The DualSense Edge truly lives up to its "pro" designation with its suite of customizable features. This is where it sets itself apart from the standard controller.

Very helpful to people who are non-techy thanks a lot everyone

[Employee of bestbuy] Nice to know my product is covered in case of an accident!

Comfortable and really liked the color. Cant complain like the new design.

Totally worth it. Accidents happen, and this plan gives you that cushion if something goes sideways. Geek Squad makes the replacement process smooth and fast. It’s especially great for pricey tech or gear that gets heavy use. You hope you won’t need it, but when you do—it’s a lifesaver.

Amazing work doc, it didn’t lag any more and we stopped drifting apart

Hope we don’t need this protection plan but it is great to know if we need it will be there for two years

Good service to have incase your having problema with your electronics

Hands down best warranty ive used had an issue with my headset and bestbuy took care of it and i walked out with a brand new headset no sending your old device in to the manufacturer i was in and out

Excellent !!! My grandson uses it everyday since he received it from Santa!