Customer Ratings & Reviews

Peace of mind if something goes wrong with our controller was easy to purchase and attached to phone number and account so no keeping the receipt

Very great customer service very respectful I recommend This year protection plan

Bought a pair of astro A50s those i would never reccomend to anybody at all their firmware is absolute trash and doesnt download and then you are stuck with a $450 garbage. With that being said i also purchased the 2 year geek squad warranty and am very pleased with that and the services provided with that! I will never purchase another electronic device from anywhwre else!

Works as advertised, bring the broken item into a Best Buy and they will replace it or give you a gift card of the same value so you can buy another of whatever you need. Say they stopped making the model and upgraded, you can get the upgrade!

I bought several things during Black Friday, two fridges and a ninja Combi airfryer and 2 PS4 controllers. I got protection plans for all of them. It is a comfort to know if they break down that my money isn't wasted. Also all my PS4 controllers have ended up with a sideways drift, I am looking forward to being able to take it somewhere for them to fix it when it happens again.

Geek Squad Replacement has been my go-to solution for tech troubles. Their seamless process, speedy service, and coverage for accidents have saved the day countless times. From laptop glitches to accidental drops, they've got it all covered. Their professionalism and efficiency make them a trusted ally in the world of technology mishaps. If you value your devices, Geek Squad Replacement is a must-have safety net.

I absolutely love this item.Great choice highly recommend

Help to keep the tablet and fix in the time say come to the store and is ready to use .

Key board is great for gaming or doing any normal pc functions

Easy return/ exchange process. If they don't have the item you may have to wait for it to be shipped, but besides that you can get a store credit too.

Easy return, easy replacement. Geek squad warranty is the way to go, especially for the elite controllers that have weak warranty's at purchase.

If you are buying something that is stupid expensive. Pay the extra for the protection plan

Definitely a no brainer to get their protection plan when buying tech that you use daily. Remotes, headphones, controllers, etc. Small price to pay to replace an expensive item. You don't even have to break it-worn out buttons, stick drift on your controller, just doesn't work like it did out the box, replace it and all it costs you is buying the protection plan again. Win win.

Peace of mind with the geek squad plan warranty. price is good for the years given

Replaced my PS5 controller because of drift. Easy exchange a must get

Wow people this is the BEST BUY of my life trust me is the best desition to ALLWAYS get the 2 year waranty. On all items with great value. Also for computers the geek scuat service is fenomenal.

Good..............................................

I would trust Geek Squad with my life, they always come through

Geek Squad service is always dependable. They make the claim process simple and fast. Great investment to protect expensive electronics and save hassle in the long run.

Was great! Recommend the warranty! Had stick lag about two weeks later.