Skip to contentGo to Product SearchGo to Footer
Main Content
No content

Customer Ratings & Reviews

No content
  • Geek Squad™

2-Year Accidental Geek Squad Protection

SKU:
6418818
See Details

Customer reviews

Rating 4.8 out of 5 stars with 6453 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 298 Showing 5,941-5,960 of 6,453 reviews

  • Extended warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No service yet. We just wanted the warranty in case something happens.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Controller replacement

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes it easy to replace an item when broken, nothing complicated

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Fix is easy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get this service to make it easier for me to fix or replace the product if it is no longer working.

    I would recommend this to a friend

  • Great Product

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the overall product. Promised as shown and true to specifications. Would recommend

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an easy process to use the geek squad and replace the head phones. My husband went early and they were able to see him.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Horrible mistake

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to return my ps5 control but they wouldn’t accept or honor my exchange. The manager was also being condescending

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Reggie from Jersey Citt

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I have ever bought from BestBuy I have purchased a warranty. Hassle free when something goes wrong. Also easy to renew.

    I would recommend this to a friend

  • We shall see

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this item 4 stars soley due to me not using it yet. Although the representative told me I am protected for any issue. Hope this is accurate.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • This is an OK controller. Nothing fancy.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The programmable buttons on the back are useful for FPS games like Fortnite and Call Of Duty. The downsides of the controller is that it often disconnect on its own and the programmable buttons are too tricky to work around with. This controller is good if you’re on a budget.

    I would recommend this to a friend

  • Geek Squad Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek quad service is awesome. I used it often with no hassle.

    I would recommend this to a friend

  • Cool buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty cool Gadget I don't know if this one is for me all the way

    I would recommend this to a friend

  • Pretty decent value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to get a replacement for a faulty controller

    I would recommend this to a friend

  • Warranty on xbox headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better have this warranty if used frequently by active teenager. Be prepared to use return policy also soon after the purchase.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Worth it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in to replaces dropped/broken controller. None available in store, but will mail new controller. Worth the price for replacement plan.

    I would recommend this to a friend

  • Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad protection is great. They’re always there to answer questions.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Go to have

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The deal with this is a little bit more than you think always read what you are getting it does cover a lot but there is stuff it won't

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Xbox controller

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got just in case. Xbox Controller's don't usually last long.

    I would recommend this to a friend

  • Good an easy to use

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really want to give a chance an i did easy nice an good

    I would recommend this to a friend

  • Real geek

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s worth it to me because it replaces the whole thing

    I would recommend this to a friend

  • W men and women who are there to help you.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped when I needed to buy the correct phone case.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend
Page 298, Showing 5,941-5,960 of 6,453 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.