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Customer reviews

Rating 4.8 out of 5 stars with 2295 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,295 reviews
  • Rated 5 out of 5 stars

    Worth it for this purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t usually buy this but i go through Xbox controllers frequently and this will more than pay for itself when my new controller fails. I have to buy a new one at least every six months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always there when I need to replace an item I always buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always helpful when you don’t know what to do . Must have if you don’t know how to used some items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replace controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a problem with Geek Squad services. Always willing to help. Always knowledgeable of product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 insurance is a MUST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I got this insurance the last time or two I bought a controller! MUST HAVE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just get it already

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always recommend this insurance. My kids just love to smash and break all my stuff. If it want for geek squad id have nothing nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ps4 controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this glacier white controller for our grandson. He loves it and still using it to this day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox one controller geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing services, haven’t had to use it yet, but I have full confidence that I could use it without issues if I ever needed it

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    PS5 Controller Help

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy service, customer support from geek squad was excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad replacement is awesome I purchased some headphones for my son about six months before Christmas and they stop working so I returned the product and got something instead the process was extremely easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm indifferent I've never done the protection plan and I've never needed to use it before but with how much vibration and feedback there are in the controller I figured it was worth getting.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squat is the best. The fact that they have a division that guarantees this service baffles me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than gamestop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great . Controller had stick drift just went in to the store paid 20 and got a new one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good and was cheaper than new. It also arrived fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have just i case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have just in case specially when your spending money on electronics . Most of the time you don't need it but its good to have it just incase specially on more expensive items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought 2 of these 2-year accident replacements for the controllers we bought for our grandkids. We haven’t had to use them, but feel good there are there when and if they need them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keep on rocking!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I have to use geek squad for my repairs or returns, they are always so helpful and friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy exchange, I had stick drift happy I purchased the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is par to NONE! They are always professional and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always get protection in our electronics, so great

    I would recommend this to a friend