Customer Ratings & Reviews

They always give the best service and make sure that they answer all your questions so they don't leave you with any doubts. They help you in a timely manner and always give 100% in solving any issues i may have or have had. I always recommend my friends to purchase geek squad for all electronics.

I had insurance on my headset and they help me pretty quickly no problems very nice people

So far with best buy geek squad service I'm 100 percent happy and satisfied

I’ve been using geek squad protection for nearly a decade and every time they make it easy, great value

If my controller gets stick drift they help replace it! I love it

The Geek Squad Protection is definitely a Must Have when it comes to anything Electronic and Best Buy has always treated me fairly when it comes to returning items, very fast, very easy, and if perhaps the item is no longer available they have a few different options you can do whether replace it for a different item or upgrade what you already have. The Geek Squad Protection is the only way to go when it comes to protecting your Best Buy Purchases.

Always get the warranty on products like controllers. I bought this on the PS5 controller and it will definitely save me because I play a lot and fully expect the "drift" issue to happen. Simple swap and good to go. Best Buy is very good about honoring these and rarely give you any grief. This is why I keep going to retail instead of getting electronics via online vendors, especially that rainforest one that sells the awful warranty from Square Trade.

Very helpful in a timely manner and great customer service. They help with any issues i had and fixed them i do use them when i go in and take there advice.

[Employee of bestbuy] I wont buy a product without it. A lot of the time you can get a replacement same day and in store.

I still go to Best Buy for anything I need a no hassle warranty on. The replacement plan is something I've used many times. The policy just works. Furthermore, if the store doesn't have your item, the Best Buy representative will work with you to ensure you'll find a proper replacement - even if it's at another store location.

I enjoy peace of mind knowing that I´m covered if the unexpected happens.

Great controller. Super good for Call of Duty games. Adjustable triggers, adjustable color, adjustable drift movement. This controller is insane. 100% recommended

Turtle beach has a great audio quality headset but I have a heavy hand and I’ve had about 2-3 different pairs in the past 5-8 years of gaming which isn’t bad tbh .

always like to buy the 2 yr protection plans, just re-read what it covers due to the fact that not all damages are covered. if it doesn’t cover wear and tear just eat the cost of the product. but if it does they’ll work with what you have and help replace it.

This warranty has come in handy so much. As a gamer it’s helped cover any issues that have popped up with headsets and such

Very quick to answer the questions and fix the product very polite and understanding to your needs

I live the geek squad. Theyare very knowledgeable at what they si. The wait time is not long and you will get great service.

The geek squad is the goat of warranty’s I love them!

[Employee of bestbuy] I was a little apprehensive on getting a PP but the fact that my controller is cover for 2 years including any accidental damages from Geek Squad is a must have for any PS5 controller

Well worth the extra money, cause if it breaks you won’t have to purchase a whole new one.