Customer Ratings & Reviews

This is one of those things you buy hoping you never have to use. But when you do have to use it... oh my goodness are you so glad you did. Truly zero questions asked (besides the typical “what’s wrong with it” and such) and just gave me store credit to get same item or a different item of my choosing. I now buy their protection with all of my big purchases knowing that Best Buy has my back.

Great purchase and great price and also a great merchandise

Good protection plan it is reliable I think it’s worth for people who buy a lot from there

Always helpful with whatever problem you are dealing with

I've gone through three Xbox controllers in the past 2 years. Get a warranty.

Geek squad always comes through on their warranties

So glad to have added the accidental coverage. It saved me $250 in this case. The controller it was tied to stopped responding to trigger fires fully.

I really love having this protection. It only took one damaged computer with no policy to convince me of the value. When I have needed help from Geek Squad, they have done a great job. Fast, professional, efficient.

This is a must for thinks like xbox accessories and monitors. Basically anything that has a short and or limited coverage warranty.

I never knew bestbuy warranties were much better than GameStop and other locations. I will be getting my accessories from here

I always buy this for peace of mind, and Best Buy has consistently honored replacements or repairs when I've needed them.

Ive had to call them before to get help with my laptop and they were super friendly and helped me no problem! They seemed happy to help and did not seem annoyed like most people do that come to help with anything.

Haven’t had to use but bought for just boys scooter just incase!

Loved it until the A button started failing and the right thumb stick pops up and down way too much now. The left doesn't have play like that. Started constantly disconnecting while playing that lead to many deaths in game and only had it for a short time. Recommend getting the 2 year accidental insurance.

Nice peace of mind to have when buying electronics.

Always feels good to have protection over purchases that can break

The best warranty for a controller like this, I’ve replaced it a couple times already and it’s just the cost of a new, regular wireless box controller. If you play competitively this is the controller and warranty for you!

I usually get the replacement plans on items that are $150+ just to be on the safe side. I had no issues when coming in for a replacement for my xbox elite controller. I highly recommend on these types of things that can be easily broken and accident prone.

Don’t but a product with out it. Cannot put a price on piece of mind. Knowing my product is covered make me feel much better about buying higher priced items, and Best Buy is truly hassle free making the overall experience an enjoyable one!

Happy to have it in case I need to have something replaced.