Customer Ratings & Reviews

Geek squad customer service was awesome. They always have the answers to my questions and fix any issues I have.

We got this for a wii remotes because they break all the time. Unfortunately I was a little disappointed that you have pay 20 dollars retime they replace them to cover the new one. It’s still a lot of money to keep paying. I think wii should fix the issue with this remotes

Love the warranty from geek squad almost no questions asked

Amazing ! Always getting my items on time. Best location

We bought the accidental replacement plann and its totally worth it! Things happen and things break. The plan covered the replacement of our PS4 controller and controllers are expensive. Highly recommend the replacement plan.

This protection has easily been paid for each year that I’ve purchased. There is ALWAYS some question or issue that arises that I need assistance with for any of my electronics, and Geek Squad has always resolved it.

I like the peace of mind from a protection plan. Thanks.

Have used a few times to have my computer checked out. Great knowledge of staff and worth the money to protect your investment.

Must get when buying a dual sense (ps5 controller).

Worth every penny amazing product very happy with my purchase

Love this service i buy my electronics only from best buy just for the geek squad service protection plans

holding up well compared to the last one I got. love the white color - lightweight but not too lightweight - feels perfect in my hands (woman here) would buy again!

Great headset would recommend to anybody?Good morning, to buy an affordable headset.

Used b4 never disappointed when I’ve had to use it!

If you're buying Joycons, like I did in this instance, they promise to replace it if they begin to drift. My first pair of Joycons started to drift a little under 2 years in to owning them, so if that happens to my new ones, then this should, in theory, replace them. Who knows if the guy was lying to me or not if this situation does end up happening to me but I will take his word on this.

The protection plan is a must have. My son wears down his controllers way to often. With this plan, we can just go to Best Buy and tell them of the problem and we can go get another comtroller. This is especially important if you buy a controller just for looks but it plays like poo. Make sure to renew after you get the new controller.

I NEVER purchase electronics without purchasing protection. What I love about Best Buy is that returns are an easy process. Tell them what’s wrong with it and they’ll replace it with the same item if available.

Just an inssurance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Geek squad helped me find what I needed and guided me to the proper area of search and helped me find a replacement remote and repaired my headset

Love the geek squad warranty never no problem always done with ease