Customer Ratings & Reviews

Amazing services, haven’t had to use it yet, but I have full confidence that I could use it without issues if I ever needed it

great controller, have to replace due to left stick center drift issue after almost 2 years. thankfully best buy has a warranty you can buy for that.

I'm indifferent I've never done the protection plan and I've never needed to use it before but with how much vibration and feedback there are in the controller I figured it was worth getting.

Quick and easy service, customer support from geek squad was excellent

Definitely needed this for my PS5 Controller bc I had to buy a new one bc of the stick drift no bueno

I have owned 3 sets of these over the years and biggest issue is the weak plastic around the earpiece area; breaks after a lot of use, set down too hard or drops less than a foot on carpet. Warranty is worth it. Sound is superior.!

Great insurance plan. Have had yet to use for the most recent products however, when used in the past very easy.

The service I had was great and speedy the interaction was great and made me feel comfortable.

Usually costs a bit more then I would like, but can be very useful if you have problems. I tend too buy this on delicate items or not new in box items. Was very helpful on fridge I got that had issues. They took care of me nicely

Geek squat is the best. The fact that they have a division that guarantees this service baffles me.

Money well spent just keeping it short and yeah always get warranty on any item over 100 dollars

the best thing you will ever buy , true warranty with no question ask unless they got to fix it. but the great part its always in store no third party love this warranty only buy it at best buy

Satisfied with my purchase. Always happy to add this to my cart eith every major purchase

I've not used the service yet, but it's comforting to know they have my back in case it breaks.

They were able to identify an issue I was having with my phone for months in a matter of minutes!

Geek Squad is an absolute for electronics, reps are always helpful and polite.

Easy product replacement when needed. Excellent service.

Great . Controller had stick drift just went in to the store paid 20 and got a new one

I love their protection plans when ur item breaks u bring it in they look it up and u getba new one

Good to have just in case specially when your spending money on electronics . Most of the time you don't need it but its good to have it just incase specially on more expensive items