Customer Ratings & Reviews

Quick and easy service for my Return i Think Best Buy has the best coverage

Worth every penny. Sadly have had to use many times in the past for other purchases, but is as simple a process as it gets!

Always there when you need help. Excellent service and professional

Easily exchanged defective controller. I will always purchase protection with this type of product

The best warranty for a controller like this, I’ve replaced it a couple times already and it’s just the cost of a new, regular wireless box controller. If you play competitively this is the controller and warranty for you!

Hopefully wont need the protection but its worth having it. My son like eats electronics

The best, just to be protected and covered because you never know what happens.

I like this I give to my friends she so happy she nice

Warranty was quick and easy to handle. Would recommend getting warranty only items.

I love it don’t regret purchasing this item from you guys

Works every time without fail. Ive never had it not work

The Geek Squad Protection is definitely a Must Have when it comes to anything Electronic and Best Buy has always treated me fairly when it comes to returning items, very fast, very easy, and if perhaps the item is no longer available they have a few different options you can do whether replace it for a different item or upgrade what you already have. The Geek Squad Protection is the only way to go when it comes to protecting your Best Buy Purchases.

I love the customer service at the Brandon location.

I can hit it with a brick and they would replace it

Best Buy is simply the best. Thank you for your great customer service! (Geek Squad)

Always get the warranty on products like controllers. I bought this on the PS5 controller and it will definitely save me because I play a lot and fully expect the "drift" issue to happen. Simple swap and good to go. Best Buy is very good about honoring these and rarely give you any grief. This is why I keep going to retail instead of getting electronics via online vendors, especially that rainforest one that sells the awful warranty from Square Trade.

Excellent purchase because in two years I can bring it in and get a brand new one.

Definitely worth getting when purchasing any electronics. You never know what could happen. It could come straight out of the box damaged or something could happen down the line. Alway good to have a back up plan

good costumer’s service and very nice and they all are nice

Purchased the protection for all of my video game controllers. it is definitely worth it as the controllers always break down within 2 years. Do it, no-brainer.