Customer Ratings & Reviews

Works every time without fail. Ive never had it not work

I’ve used GSquad numerous times and haven’t been disappointed ..I’ve had accidents with my controllers before and got it replaced with no hassle. I would definitely recommend to get along with your devices.

[Employee of bestbuy] Geek squad protection on a controller that covers accidental damage and drift. Well worth it.

good costumer’s service and very nice and they all are nice

Good controller, easy to pick up friendly staff that definitely needs to be appreciated

The agent mounted my tv and did a very good job! I highly recommend Geek squad!

[Employee of bestbuy] Great service.....................................

Needed this for a controller and had zero trouble replacing it.

Pretty good service as well as fast and answered any questions i had

Been an easy job anytime weve had to make a claim on the protection plan. We have the total tech yearly membership and have had to use it a couple times. Super easy process.

Purchased the 2year warrenty for a ps5 controller. $20 for the insurance and can get a brand new controller any time in the two years

easy to use and most importantly easy to understand the policies, love working with them

Haven’t used yet but glad to have it in place just in case

Whenever possible I purchase Geek Squad Replacement. In fact, I have had to use it a couple of time and Best Buy has been great in holding up their end of the deal. Highly recommend it.

The warranty offered through BestBuy is the best warranty I have ever found! The best part is if you need to use the warranty you get the option of purchasing it again on the replaced item, which is magnificent!

Everything work perfect. You’re able to do so many things!!

My controller had a problem with a button and they replaced it right away. The purchase was saved on their computer and I didn’t need my receipt but had it just Incase.

Literally saved me 80$, just got a new controller and it was damaged while moving. Smart coverage! For 20$ get a new 80$ controller

I found this to be invaluable!!!! My grandson complained that he was having issues with his controller. I brought it back to Best Buy and they immediately ordered another to be sent to the house. (They didn’t have a matching controller in stock). I purchased geek squad for the replacement as well.

Exceptional service on a warranty replacement. I couldn’t get better service anywhere else. My son is always happy with geek squad for all His gamer needs.