Customer Ratings & Reviews

Bought this for my sons gaming headset. We have gone through about 4 or 5 pairs of headsets so this time I wanted to make sure if something happens I can just take them in for repair or replacement.

I buy the geek squad with everything I buy from best buy. This is a great value although I always price match and the employees always mess this up so then I pay double for the price of protection plan.

Geek squad services are the best. They have not failed me yet. They are very knowledgeable of the products and they have great customer service

I got this protection plan for my PS5 controller just in case I accidentally damage it. I really do recommend it For the PS5 controllers because there’s reports saying that they’re starting to drift.

Very easy replacement unlike other stores that tell u theyll repair and send it back to u in a couple days to a week

Bought for Xbox box controller. Absolutely worth it, after playing a lot of COD my left thumb stick started sticking. Went in for replacement and it was hassles free.

Never had any problem replacing something under warranty very helpful and the team advices you if it benefits you.

When buying high end electronics always protect yourself from a faulty item

Protection plan was the best I’ve ever purchased. Tv was installed professionally and help was available if I asked

I like geek squad services except having to wait until the second year to get help from the store i think if a person buys a warranty on a product from best buy it should start when at first with the two years from geek squad and not the first year with the manufacturer

I absolutely LOVE Best Buy's Replacement Service. I don't have to keep up with receipts! I just go in with my phone number and they take care of everything!

We always get protection in our electronics, so great

You never know when something could happen to that appliance you just bought. Better safe than sorry

Can't take the chance of finding out you purchased a lemon. Puts the mind at ease knowing I have 2 years to use them to their full potential.

painless service. walk in, give them device, walk out with functional device.

Very glad I got a plan. Was worth every penny and I dont have to pay more than I would have without it.

five star five star five star five star fire star $400 is great

Item came fully functional with no joystick or button issues. Was missing the box but for the savings and quality it was worth the purchase so far.

Great! Bought with PlayStation controllers and had to replace due to wear and tear. They were replaced, no questions asked, without a receipt, but by looking up proof of purchase with my phone number!

Great! Bought with PlayStation controllers and had to replace due to wear and tear. They were replaced, no questions asked, without a receipt, but by looking up proof of purchase with my phone number!