Customer Ratings & Reviews

Love this service! No hassle on services and quick with help and need. Highly recommend for any equipment or service they can cover but do stay away from geek squad help desk. They never took anything I tried to get service on.

Was great! Recommend the warranty! Had stick lag about two weeks later.

Always nice to have the ease of mind knowing they got you covered.

Despite taking longer than expected, Geek Squad held to their satisfaction commitment. They were unable to repair my laptop and made sure my replacement was to my satisfaction.

Get protection get protection its worth it get it bro

I’ve had help from geek squad many times. They’re always very helpful, polite, and efficient. I’ve gotten my laptop, cameras, phones, etc fixed with them and always leave satisfied with their services

Geek Squad has been really good for me, offering great support.

I don't know what I would do without my Geek Squad Service. Having a qualified Geek Squad members assisting me with my electronics ensure I am getting expert work done. it's great knowing that all my Best Buy purchased products are covered for most problems that may arise.

Help to keep the tablet and fix in the time say come to the store and is ready to use .

I almost always have catastrophic issues with device and have to get a replacement. Truly a helpful replacement plan.

I would never buy an Elite controller without picking up the 2 year Geek Squad Replacement plan, I haven't a controller yet that hasn't started to show major wear n tear or worse yet a complete failure of mechanical operations in the Bumpers moreso over the triggers but mainly the RB (Right Bumper) and its the most frustrating thing in the world when your trying to fire a rocket and the button your pressing doesn't respond accordingly, even after 3 attempts so I pack all the controller parts up an take it back to BestBuy and they take care of me, no issues.

This service actually really helps out if something goes wrong with your products. For example, PS5 controller having stick drift it’ll cost you a smaller amount of money to replace and buy new warranty then buy a whole new control.

Peace of mind with the geek squad plan warranty. price is good for the years given

The insurance policy through Best Buy is the best policy out of all the major retailers. It’s essentially a no questions asked replacement of any defective device. I purchased an Xbox elite controller, after a while of heavy usage the controller had started to develop stick drift. I brought the controller and insurance information and was essentially told to get the replacement off the shelf. I ended up purchasing the policy on the replacement controller in case it also gets stick drift. I am very pleased with the policy and highly recommend people purchasing it with their electronics

This comes in very handy with the ps5 controller since the controller WILL have stick issues within 2 years. Because of the protection, replacing the controller costs less

Added GSP and protected my items for the future. It’s a no-brained for me.

If you are buying something that is stupid expensive. Pay the extra for the protection plan

Great service. Allows me to return a defected item within 2 years with the tax I paid included with the amount paid. Love it.

I never used to get any type of insurance but this service has saved me 1000s of dallors over the the last 4 years. Everyone knows that some things just arent made to last anymore. Yes it is a little bit more up front but when something inevitably goes wrong, best buy is there to replace it with no hassle.

If you ever had thoughts about getting the 2 year replacement plan on all product $75-$99, and decided not to, let me ask you this, Do you still have that product? Has it been less than 2 yrs? Are you noticing any performance loss, or weird bugs? If so did you get the 2 yr replacement plan? If you said, No, I’m sorry if you like that product you bought, and needing to get another one you will have to pay full price again. If you were smart and purchased the 2 yr replacement, no matter the situation with your high dollar product, you can take it back before the 2 yr replacement date expires and receive a replacement for no cost to you, or for a small onetime payment as your replacing your product for free, get another 2 yr replacement plan and continue the great service Beat Buy offers to all there customers, it’s a Win, Win.