Customer Ratings & Reviews

No questions asked guarantee, definitely a must have in today's world of disposable electronics

Absolute best deal ever!! We always add the Geek squad replacement coverage for our kids purchases. We’ve had to use a handful of times. Always easy peasy

Absolute best deal ever!! We always add the Geek squad replacement coverage for our kids purchases. We’ve had to use a handful of times. Always easy peasy

Absolute best deal ever!! We always add the Geek squad replacement coverage for our kids purchases. We’ve had to use a handful of times. Always easy peasy

Now this is worth it, if you buy an expensive item that is likely to break and you would want to replace it. My son uses the Xbox elite controller. It has broke 3 times now. We have had 3 replacements and continue to purchase the black tie insurance.

Geek squad protection works. I’ve had multiple products fail on me. All I have to do is just run into the store, let them know what happened, and I’ve got a replacement. Just like that.

I love best buy warranty, they always take care of any issues with the things I buy. I would highly recommend buying it when getting electronics because you never know when they will, stop working.

I have not had to use Geek Squad yet, but it is good to know that I have them available when needed.

If you are using this for PC gaming & are running Windows 7 or 8.1 - it says in the description "some functionality is not supported" - so I asked under THIS AD, unfortunately AFTER I purchased, what was not supported exactly. Here is the response: "Functionality not supported under Windows 7 include Bluetooth wireless connection and customization features supported by Xbox Accessories App." It was answered by MicrosoftOutreachTeam So PC gaming was out basically for my purpose. I decided to try on my Xbox just because I had it. So here is the review: I have the ORIGINAL (1st generation) Elite controller & by far THAT one surpasses this generation. For some reason the buttons would not stay mapped using the app feature. A couple times I had buttons swap function (based on app mapping) while playing. So I truly believe the major malfunction with this controller is the app connection. I have never had a single problem with my original Elite. Overall the controller itself - built was fine - I believe overpriced for sure. I actually wanted to buy a 2nd one of the original for back up because I use this specifically due to a permanent wrist injury. Pulling the normal triggers would start to hurt after while - so this setup COMPLETELY fixed that problem. I could finally play games without wanting to cut my arm off within 20-25 mins. I did return this controller.

This protection plan is as good or better than any other I've ever purchased for any product from any retailer. Typically reasonably priced, I recommend for most any valuable purchase.

Personally I use it mainly for my headsets and it never fails, exchanged my wired one because it was having issues and got a wireless today with no problems at all

The product honestly was meh.. Product messed up within a month but with the geek squad protection plan makes it worth while. Full swamp, refund, or repair

Worth purchasing if the device is known to fail. Be sure to do research on the product of its longevity before purchasing it. For example, Any Blu-ray game or media disc is scratch-proof no need for a warranty.

These are the greatest things. I have never had a bad experience with the warranties. Best part about them is they will refund the full purchase price of the item even at the end of the warranty. other places pro-rate not this one.

Perfect if your skeptical on the build, make or longevity of it, always better if make the trip in-store beats the postal wait

The return was quick & painless, received full refund thanks to having the additional protection plan offered by Best Buy!!!

Always great to have your mind at ease with the extended warranty

The protection plan covers so much and is worth every penny. In my opinion, a lot more easier in some cases just to go through Best Buy protection plan as opposed to the manufactures warranty

Everytime we’ve exchanged our PS5 controllers under the warranty, we always get the best customer service from the squad!! This is very convenient and welcoming.

Protections plans are “just-in-case” plans. You never know if something were to go wrong! Being ahead of the game and getting this plan is a life saver! Quick and easy in-store exchange for same item or store credit, hassle free! Definitely recommend to everyone