Customer Ratings & Reviews

I bought a computer and its accessories are incredible.

The Best Buy warranty is an easy process, and has stood by me in several instances. I’m definitely glad I had this plan on my last tv because when the screen went, I was able to upgrade to an oled for the same price. When I got the new LG oled, I bought another plan. I’ve bought several plans and will continue to recommend them, especially with appliances and TV’s which do not last like they should anymore.

Geek squad is the greatest when it comes to service and friendly advice. Great to talk with geek squad staff.!!

This thing is amazing. I bought it knowing that it would eventually come in handy because I had similar product that worked well, but the longevity of the other brand was short lived. I woke up one day and my right leg and hip was in so much pain I could barely walk. After a 15-minute session with this device all of my muscles loosened up to the point where I could walk again. The next day the pain was completely gone.

Got the protection plan on my kitchen aid mixer. Never know when you might need it repaired or replaced. Good value and worth the money

Geek squad is the best they now what’s up. Always the nicest.

Every time I get there always there for me and always ready to fix it if needed

I always purchase the protection. Fortunately I have not had to use it for these items but I have used the warranty before and had no issues

Amazing buy, they keep their word and fix it right away. Great communication.

I've had to use my warranty twice on 2 different products no original packaging needed. Just scheduled or walk up for either a refund or a straight replacement. You can also do it by mail. The whole process was quick and easy.

Works great and it’s too noisy. The slick design is perfect for any room in the house.

Whenever I had issues with my products I was always able return or exchange my product. Just people need understand its a one time use product so it not a 2yr or 4yr long protection it more a warranty you pay for incase your product gets damaged. Rather deal with company returns and warranty its through BestBuy which has been great service product.

Like my title says, this is a MUST HAVE if you want to have peace of mind when buying a product not knowing when it will break on you. I purchased this warranty for a $200.00 percussion massager tool from sharper image and the machine broke on day 16 which was 1 day before its return period. I am so glad that i purchase this warranty because without it i would be out of $200+ dollars. When i returned the item as a warranty replacement i was given a store giftcard with the amount of the item including tax minus the purchase of the warranty, this allowed me to select another percussion massager and also purchased the bestbuy yearly membership plus to get access to 60 days return plus additional perks of getting certain items on sale specifically for members only. Again if you want to have peace of mind on a purchase, from one real customer to another, please consider getting this warranty. You may end up needing it when you least expect it.

I love most is the smart technology and versatility. Whether I’m air frying, baking, roasting, steaming, or slow cooking, this system handles it all with ease.

The agents helped set up my iphone, quickly . They do good work

Came from a Ninja unit that died after about six years and with this coffee maker you definitely get what you pay for! The warming plate after 7 months has peeled and rusted regardless of how much care I put into it, the coffee itself has never brewed to the quality the Ninja gave me but it was a cheap machine so I went with it. Oddly also the water loss from brewing is inconsistent. Not sure what that's about but I guess it speaks to the meh brewing quality. Also VERY much speaks to the constantly dropping price of this machine! I paid 50 bucks on sale and now it's 20! Glad I got the service plan because with the gradual breakdown of this thing I don't feel quite so screwed over!

I’ve had this machine for over a year now. Making at home iced lattes have saved me from going to coffee shops as this machine makes great tasting espresso shots. Comes with a double and single shot basket, dosing spoon/tamper and clean up is easy and simple. A must have for first time espresso machine users. Preset buttons allow you to make perfect single or double shots of espresso.

The agents helped us when we bought a fridge at no cost!

It is better to Take the service it help for repair

Protection plan is great, in general, but especially in these higher value products. My $900 espresso machine started having some issues and the manufacturer was less than helpful. I just brought it back to Best Buy and they refunded me with a store credit. The rep didn’t tell me that I could get the same one, just swapped out. She only told me I would get credit and I’d be able to pick out another one. I loved that machine and would have been thrilled to get it again but had to pick something out from the shelf instead. I would have given 3 stars just because I wasn’t made aware of the options and I could not get a straight refund; but they got 4 for ease of use.