Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 322 reviews
(322 customer reviews)to a friend
Rated 5 out of 5 stars
A Must Have
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am careless and always break phones, this is a must have.
I would recommend this to a friendRated 1 out of 5 stars
Scam plan....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this accidental damage.protection plan for my note 9 and I dropped which caused a problem with the bixby button which unable to be disabled in anyway. It also cracked the back glass as well. Now the phone barely works as it brings bixby up nonstop instead of anything you try to do. Been through every help channel to disable the button which is not possible according to samsnung. Went to the store I bought the plan and they were 0 help. Handed me a brochure for appliance protection plans and told me to call an 800 number which keeps directing me back to store. At this point I need to cancel this plan and to try to recoup whatever prorated refund I can and just wish I would have kept my insurance through Sprint. Lesson learned, tons of time wasted...
This review is from 2-Year Drops, Spills and Defects (Accidental) Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your experience with us. It's very unsatisfying to be in need of help and be thwarted at every turn trying to get it. I regret this has been your experience. To begin the replacement process for your phone under Geek Squad Protection, please visit us online at www.geeksquad.com/servicerequest to file a claim.