Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 8911 reviews
(8,911 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
protect your product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.pay few bucks more!! protect your product! accidents DO happen!
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Compatibility issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is serious compatibility issues with windows I kept it over a year luckily I had bestbuy protection plan I exchange it with HP printer
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered broken and wasn’t able to use it, but I’m sure it’s awesome.
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Better off doing it yourself.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re only working for title and pay. Sending items off is not calling yourself fixing things.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Never needed it:
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used it. I haven’t had the need to use it for anything so I cannot say if it is good or bad.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Hard to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried to use my geek squad warranty on my laptop and they can't seem to find it... Hmm so i paid for something i cant use!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey Katt! We'd love to help with that. So that we can, please give us a call at (800) GEEK SQUAD which is (800) 433-5778.
Rated 2 out of 5 stars
Geek Squad Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I have used Geek Squad, wait time has been quite long. Once, all afternoon. The inconvenience of using this service doesn't fit my schedule.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Ehhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although it's good for it breaking, unfortunately my item was stolen, and all they said was oh well. Might not get protection plan again.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek-squad should follow-up with exchanges and ref
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of waisted time spent on follow thru with exchanges and product warranty.
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
This was snuck on my purchase without my consent
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As stated I did not ask nor was I aware this was being added - I do not buy extended service plans. I will be careful to check my receipt much more carefully in the future
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the initiative to share this with us. We do apologize as this is definitely not the experience we want to provide to our customers. We'd like to hear more about what happened and what we can do to help. To get in touch, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
I was quickly refunded.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer was hard to keep online, it kept disconnecting. I had to return it.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not Worth the Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waist of money. The tech support is worthless when you actually need some help. I called them 3 times for issues and they were not able to help. I ended up spending the time to fix the problems myself.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I usually dont buy warranty. If you are concerned about your investment get it.
No, I would not recommend this to a friendRated 1 out of 5 stars
CRAPPY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER CONNECTED TO THE COMPUTER OR INTERNET WAS NOT AS GOOD AS I HOPED WANTED TO USE IT FOR IN MY WORK TRUCK BUT DID NOT WORK IN MY HOME VERY WELL SUCKED UP THE INK MY OLDER HP 8615 WORKS BETTER AND DUPLEXES
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Not Sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure I really needed this. Seems like it was just thrown in there without really noticing.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We appreciate that you trusted Geek Squad with protecting your product. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions or concerns, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never had to use Geek Squad services. Would not recommend paying the extra fees.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont reccomend buying geek squad on a phone, nad.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
No service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service!!! Requested I bring in my printer in on a Monday at 11am. Two weeks away! Like I can take off work to drop off a printer! They said it was because of the pandemic. Why can't it just be dropped off??!! Very inconvenient. Don't waste your money.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out to us about this. We greatly appreciate the feedback with this and apologize for this delay in getting service. We are experiencing backed up appointments due to the inability to service during lockdown. We hope you understand during this. As a different solution, we can actually come out to your home to service your printer as well. This may be much sooner and wouldn't have you leave your home. Either way, we'd be happy to help if you call us at call us at 1-800-GEEK-SQUAD (1-800-433-5778).
Rated 1 out of 5 stars
worst printer in the world
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst printer I ever purchased. I will never buy an other HP printer. They have me by the throat with the ink. The software is constantly getting in the way of the work. I hate it it is the worst garbage printer. If I lived in a 2 story house I would have thrown it out the window. DON'T buy HP printers.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Crappy service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad should send an email prior to your protection ending.... I had protection on my printer but tried to troubleshoot it myself.... meanwhile I could have gotten a new printer... my protection lapses during Covid and they would not help me.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friend