Customer Ratings & Reviews

The agent was very helpful; he set up my computer and scanner.

Great service for the price! Always there for you when you need it the most!

Geek squad. has been very good. Very easy to use overall. Help with almost everything.

I bought this thinking if I had a problem with my computer they would fix it at the store and I would get my computer back in a reasonable time. Wrong. My power button was stuck on and they would not attempt to fix it. The were going to have to send it to Kentucky to get fixed. So a month without the most important tool I have at work and missing reports that need to be finished and sent to companies. This service is a joke. If it is not something they can push buttons and fix they won't touch it in the store. Than you will have to send it off and be without. I ended up having to go to a local repair shop and get it fixed which is not cheep either, but unlike this service it was worth it. No reason to go to Best Buy now. I'll take my busines someplace else now. I can get a worhless replacement warranty any where.

Haven't had to use it, hopefully won't need to but worth the peace of mind.

The agent s checked my printer and set up for me nice experience with geek squad

Nice to have for printers, on the pricey side but has saved me lots of times

Always buy the longest warranty available. Best buy warranties actually work

If don't want your merchandise to fail buy the extended warranty.

Works very well easy to use compat and reliable love it

I have been through many printers over the years, Being able to have it fixed or replaced locally is great,

This geek squad replacement will be the best purchase ever if my headphones break.

Can't really rate this product yet as I've not needed to use it but it's best to have it if anything goes wrong

The geek squad warranty is worth every penny and of just like $30 to $40 more you get a two year warranty

Had to upgrade my printer. Advised me to do that instead of fixing it.

Can't really say if the service is worth it because I haven't had to use it. The product is still working just fine!

I purchased this plan had the printer less than 90 days it jammed. I took it back to the store and they did prorate the amount from the plan protection. This was a huge disappointment. I truly needed the printer otherwise I would have sent it back to Epson. Best Buy is a place I loved to shop however after this I do not think I will get the protection plan again. I could have purchased 2 printer. 130 old plan for printer returned plus 130 new purchase $260 gone down the drain. Thank you Best Buy.

Always very helpful and fast to resolve any issues.

Feel confident that I will get Geek assistance when needed.

Good service to protect your product that will save you money on costly repairs.