Customer Ratings & Reviews

On more than one occasion. If you are making a splurge, splurge a bit more.

Haven’t used it yet. Because I don’t remember what I purchased for it.

Figured I'd try this. so far so good. I usually don't get this.

Excellent service and change policy . Very practical.

Warranty for something I cant remember. So far so good, I guess. Lol.

I haven't had issues with my tech yet but I admire having the service

Helped figure out the problem quickly. Gave me options after that

Good protection for my device. Good to know that my stuff is covered.

Bought it for a peace of mind. Let’s see how well it works when the time comes

Geek Squad I worked with were helpful, professional and very knowledgeable.

It is still fine and my son loves it. It's worth it.

Fair price for device coverage. Not highly recommend but worth it

Have not had to use this protection but great deal if you have any issues.

did not have to use. My protected item died a month after warranty expired

I love to have it, in case something goes wrong, have geek squad backup on all my electronics, love it

Very good to protect you products I definitely recommend to everyone

We have been pleased with Geek Squad's service on our computers.

Doesn't hurt to be prepared for the unexpected. I usually purchase the extra protection on all major purchases.

I carry my hard drive everywhere I go and use it a lot, so I like to get the extended warranty just in case

WASTE OF MONEY: My macbook air was purchased at Best Buy with the warranty. I had to send it in for some technical issues with the screen. When I received it back the screws were falling out. I brought it to the store three times, and each time the geek squad screwed them back in. This was a temporary fix that fell apart shortly after. Over time I started loosing all the screws that kept falling out, and they said they did not carry macbook air screws and would not replace them. Meanwhile, the laptop was still under warranty and falling apart due to their mistake. If I had to guess when they put the laptop back together the first time they likely used the wrong screws.