Customer Ratings & Reviews

Love it very much ideal product to have for prints

Sometimes it will get disconnected with the laptop.

Good plan for the money. Good to have. Peace of mind

4yr Geek Squad Product Replacement. Absolutely the worst support available. Chat support never picks-up and when you call support, you sit on hold 15-minutes or so, you get a non-technical person who changes their answer to match whatever you say. Ultimately they give you the option to pay for their technician to come to the house to analyze the malfunctioning product or to take it into a store (an hour drive away).

Bought this for a HP Printer.. was a pain in the rear.. had to package and ship the HUGE HEAVY printer twice for them to attempt to fix it.. fail times two…. Took forever and was a hassle to finally get my money back.. keep in mind all the time wasted and I lost printing time.

Time will tell if I need to use it or not. My previous experience w/ the protection plan was not that great. So, I cant speak to the product purchased and its replacement plan for it until it happens.

.....it just makes sense to protect your purchase.

Puts my anxiety at ease knowing what this plan covers

Purchased for additional coverage for the product!

I am very pleased with my purchase paper prints great

Geek squad bent over backwards to try and help me.

Got it incase something crazy happens to my printer

Great product and I would recommend it to a friend.

I usually never buy the replacement contract. However, the price for the Epson Scanner was high. Now they have come down on the price from $499.99 to $399.99. Evidently, there is some fine print regarding BB's Price match guarantee! When you select the reason for the return it mentions 30 days. Electronics must be special (15 days). But if you pay for the Total Membership it's 60 days. Sounds like bad marketing and worse customer service.

It's good but in my case I doesnot have to used so

Good offer for two years of worry free maintinance

It took more than 1 visit and had to ask for a store manager who was helpful. Without him it would have been awful. The previous staff was better.

The agents are very helpful and quick. Definitely recommend this for bigger items. But for smaller items it is not needed at all. For video games not so much as manufacturing warranty is enough.

Recommended. This is a good product for the price.

I just wanna make sure that I can transfer the geek squad to my new equipment for the Hewitt Packard or my money back.