Customer Ratings & Reviews

They kept you on line for a while, just to be cut off after initiate a conversation and never call you back. Quite rude few or at least they do not seem interest in helping.

I had purchased this printer due to an employee telling me it would fit my Apple computer so I can print my homework but it was the wrong printer. Check it's compatible to your computer before purchasing it.

Agents have a different opinion on interpretation of the legalsplanin yet they are loyal to the company

I called when the TV broke, Geek squad sent a 3rd party contractor out to take a look. About a week later I received notice that they will be replacing the unit.

Bought this to cover the head phones. Was told it covers everything even accidental breakage. Son sat on head Phones and broke the Head strap. Best Buy and Geek Squad both refused to repair or replace them.

did not get a replacement. read the fine print. probably a good deal if you chart it out l.

This product replacement offered by Best Buy should prove useful given the fact the product I purchased will most likely be discontinued in the near future for reasons attributed to flaws in manufacturing

Hopefully will not need to use ##################################

I kept having wireless issues.......contacting frequently to get the printer to not hsave printer errors.

When getting the protection plan, its almost a gamble as to whether or not you will use it. As of today, I have never had to make a claim with geek squad so I am unfamiliar with the process.

It will not connect to internet. I have to plug in to my laptop to print.

So I got this to cover and iPad case and keyboard combo. And so worth it cuz I already used it to replace the keyboard when it stopped working after a few months

I haven't used this one yet, but my past experiences have been difficult. That's pretty standard for these types of plans.

Its ok, it just eats up so much ink. I wish I got a different brand or even a laser printer. for the price, you get what you paid for.

I called up geek squad after buying the geek squad product replacement service stating that my printer is not working. Guy is asking another 99 dollars to look at it. Why would you buy this support :4-Year Geek Squad Product Replacement for nothing? I would not buy any thing from best buy geek squad again.

Bought this service for my laptop when I went to get the battery replaced was quoted 3 weeks.... I am not sure where they are getting these batteries from but I would have to assume somebody is sending it by foot and boat from china in order to get it here. Not sure why they can't order the new battery to the store and just have me pick it up or bring my laptop in. I need my PC for work.

Customer service leaves something to be desired. The energy seems to be low. As if they don't care to be there

Called to setup printer but they didn't have a clue what they were doing either. We asked nicely for them to disconnect to our computer but they didn't want to. Eventually we figured it out on our own and gave them credit so they would disconnect from our computer.

Its an okay printer for printing only documents. Not great for pictures because it will print with a boarder. This printer is a boarder photo printer as told by an HP specialist. Meaning you do not have the option to printer pictures with no boarders.

Geek squad is alway the best thing to get so once it break .. they are there to fix.