Customer Ratings & Reviews

We had an HP printer for 13 months and had numerous issues. The printer regularly would not print. Had to unplug & replug it in to reboot before it would print again. this was happening too frequently. Our Total Tech guy thought there was an internal hardware issue so it was returned for a full credit.

Haven't used, and dont know. I will see and then edit this

Have not used them so no reviews as of use yet sorry

There's nothing really then can do that you cant do yourself by googling. But if you do that feel like fixing your own stuff they're a good alternative. Pricey though.

I purchased this all-in-one printer to work from home due to the Covid-19 virus. The document feeder does not work. Using the scanner/document feed was the whole reason I purchased this printer. I have another printer available, but needed the scan functionality. Will be attempting to return. If you need a scanner with document feed, do not purchase this all-in-one.

It was suggested I buy this by the sells man. I hope this is a purchase that doesn't need to be used. I have bought warranties from Best Buy before and got great service with it.

Have not had to use it yet. So can not comment on it

As I explained in the review of our new remote, it is not reliable. does this product replacement form mean I can get another one?

I called 3x last night to the geek Squad and was told the third time that in order to tell me it don't print real pictures of need to bring it in for a $99 charge. I thought that's what I was paying for. Well, I am paying for that help why pay more?

It worthy to have it but when you use it it expires, which is doesn’t make sense

I purchased this printer and insurance, and the printer is no longer working. Someone from the geek squad came to my home and said that they can’t fix it. Under this insurance plan they are to replace this with a new one. After a week of calling and waiting for call backs, still haven’t received answer!

Not worth getting the extended warrantly unless it is broke I guess. Geek only helps if you have a contract with them

I purchased it. After my enjoyment of having a "white glove" delivery for my Xfinity chair still sitting in my living room in the box, I can't guarantee anything from them anymore, have o idea as to what happened to them. But I'm thinking the BX might be a safer place to do business.

I really haven’t used their services yet. So let’s see what happens when I do have to use them. Stay tuned.

**DO NOT BUY IF ONLINE CUSTOMER** IT'S A WASTE OF YOUR MONEY. THEY WON'T SERVICE YOUR ITEM UNLESS YOU BRING IT TO A STORE. IF YOU DON'T LIVE CLOSE TO A STORE YOU'RE OUT OF LUCK AND YOU'VE PAID FOR NOTHING.

I purchased this warranty but ended up cancelling it. Printer was half the cost so wasnt worth it for me

Hopefully we never need to use this protection, but you never know!

If you're buying something for a kid, or something that you don't want to have to buy again if it breaks: then protect yo stuff. Get the protection plan.

bought it and never got to use it. Some people think that's a good thing. Some think it's bad. Im indifferent.

I bought a service plan for my new printer. A year later and they won't help me unless I pay them more money. What a scam! I won't be buying anything from Best Buy again and I definitely won't be paying for Geek Squat again!