Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 11185 reviews
(11,185 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 3 out of 5 stars
do i need it?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.will see if i need this. should have gotten it on the 2 logitech keyboards I bought.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Have never had to use it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had to use it, so next time do I buy it or not?
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Problem at store with warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my digiland tablet back to Best Buy today due to a cracked screen. We purchased a 2 year warranty on it but the store clerk told me it was for my keyboard. We did not purchase tablet without a warranty. Not sure if they applied it improperly on store receipt but online on my account it shows the warranty under the tablet.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nothing like having protection for your purchases.
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is expensive but still nice to have if you have laptop problems easily.
I would recommend this to a friendRated 3 out of 5 stars
Got it just in case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hadn't used it yet but got it in case, never know what could happen, price was cheap.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
haven't used my warranty yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is working fine so far. Haven't needed to submit a warranty claim.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever you need to make use of your warranty there is always something that the customer was not aware of and you ended not being able to use your warranty
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Okay service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is......Geek Squad. Average customer service just like at the checkout.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
Haven’t used it ywt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually haven’t had the chance to use geek squad yet.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
No comment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t really had the need to use them yet. But I suspect they’re good.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Absolutely a joke, worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a HP printer with Geek squad, I was unable to set the printer to the brand new HP Laptop, that I bought from worst buys. Geek rep said it was only if the product was broken. It wouldn't sync with the tablet, I would think that would be considered broken. Totally worthless. Will not purchase anything from this company again.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. While you’ve indicated that you will no longer shop with us, I hope that someday you give us the opportunity to better service.
Rated 3 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plan protection is all the best option so please take advantage
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your feedback! We are a fan of Geek Squad Protection as well. We look forward to being able to offer Geek Squad Protection to you on your qualifying purchases for years to come.
Rated 3 out of 5 stars
Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had to use it yet but glad I have it there.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Extended warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes a necessary evil Better to be safe than sorry. Reasonably priced.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got it for hard drive but good thing was t needed.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
This is a must
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like geek squad and the replacement plans they have. wish the price would come down.
I would recommend this to a friendRated 2 out of 5 stars
Exchange no available online only in store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Call Best Buy online don’t know if they can do it exchange and they no have system to do all processing only
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Didn't Need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm giving it an average score because I never had to use them with the printer.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Havent had the need too use it yet so couldnt really give review
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to leave us this review. We certainly don't want you to ever had problems with your product but if you ever need support please call us at 1-800-GEEKSQUAD or 1-800-433-5778.