Customer Ratings & Reviews

I bought the warranty on a Samsung, TV stopped working. And no dice for replacement. Very touchy subject

There are too many restriction and everyone say he said she said.

Thank god for the replacement printer because the house printers are terrible

1 star because I haven't needed to use it but I suggest you get one, it does provide what you need when you would need to use it.

Put you on hold forever and not quick when supposed to and very rude customer service even some of the managers have nasty attitudes

I purchased the warranty when I bought the printer, but I didn't like the printer so I returned it, and also got my warranty refunded.

Haven’t had to use it yet. I hope they continue the great service from the past.

These are total piece's of trash. Like a couple of months in and they fall part. Have to literally tape them together. What a joke.

Have not had the opportunity to utilize this purchase waiting on tech support

Unfortunately, almost nothing gets done with geek squad. If somehow the replacement does get covered, the paint chips off.

could not set up my computer in my home as promised!!!!! I paid a lot for nothing

I have never had to use this service, so in my eyes it was a waste.

There is no geek squad service in southern Erie county.

horrible do not buy anything from best buy!!!!!!!!!!!

Well there not very helpful or at least The person that helped me was not his name was derik

Told me to contact manufacturer of Polk sound bar. No help whatsoever.

Not worth the money Save your money and don't get it

I’m really glad I added the 4-Year Accidental Geek Squad Protection when I purchased my device on March 5, 2026. The coverage gives me peace of mind knowing that accidental damage is handled without a headache, and I’ve found the service to be straightforward and responsive if I ever needed to use it. What I value most: Clear coverage for accidental damage, which is perfect for a busy, everyday-use setup. Quick claim processing and helpful customer support. Added confidence when transferring devices or upgrading, knowing I’m protected for the long haul. If you rely on your tech for work or daily life, this protection is a solid safety net. I’d recommend it to others who want hassle-free coverage and reliable support.

They service is not available for items you willl need. I had hoped it would be better.

IF YALL DONT SUPPORT WATER DAMAGE PLEASE MAKE IT SUPER CLEAR AND BRIGHT. THANK YOU.