Customer Ratings & Reviews

Totally worth it for peace of mind. If something breaks, you get a replacement. No hassle, no stress.

This is an amazing printer. The photo's are so vivid. It is super easy to sync to your computer, phone or tablet. It is fairly small compared to other models. The ink is reasonably priced. I highly recommend this fantastic printer to anyone who prints photos. This is a review for the Epson Expression Photo XP-970 Printer that I received free of charge to do a beta test and review.

I have bought Geek Squad Product Replacement for all of my larger purchases through Best Buy. It is a life saver! I have used it to replace faulty routers that died after the first year, external hard drives that die after 2 months, to items that I'm just not happy with after the return period has expired. I have never had any trouble using the Replacement service even when I couldn't find the receipt. Honestly this is a must have!

The only support is canned answers. Chat doesn't actually exist, email only handles installation questions, and phone had a 2-hr wait last time I tried. Maybe business support is better than home. The printer doesn't let the PC go to sleep mode. The internet offers some suggestions involving Devices and Printers | Print Preferences, but this printer driver has a more limited set of options there than the examples I see on the internet. Other than that, the printer works fine, but what am I going to do if something more serious occurs?

I love this printer and it has exceeded my expectations. The setup time was lightening fast and I can put in in a drawer when not in use. Love the linen cover, it’s a nice touch. Very pleased with my purchase. The shipping was fast, as well.

use to be a competitor brand. Epson ET-3858 super tank is the way to go now. NO MORE cartridge with one color out and two still half full. Get You One!

I received prompt and accurate service. Staff was kind and respectful.

i love my printer it is a power horse im really enjoying printing all sorts of things .ink lasts a long time

The printer software for setup is horrible. The connection to a Wi-Fi setup is abysmal. This is the worst Wi-Fi experience I have ever encountered. The printer is only a a few feet from my Wi-Fi router. It never has established a connection for but a few minutes. The MAC software installation is abysmal and not worth the time spent. I finally went to a CAT-6 cable and now is all well. The printer immediately recognized the connection, but do nothing bother with with the software. It really sucks. I have a robust WyFi system and this printer cannot keep a lock on it. Anyone looking for a Wi-Fi option will not be well served by this printer. In any case, the CAT—6 hard wired option is rock solid. So far, no problems. The print quality is excellent and the speed of printing is excellent. What I do not understand is why a printer (or other internet connective device) cannot navigate Wi-Fi. It’s so bizzare, as all other home devices have rock solid WiFi connections (home security, watering control, temperature control, etc.) Do not get this printer if you want WiFi control. Hard wired to a network it is amazing. Epson has really dropped the ball on Wi-Fi and the setup software. I am really experienced with computer and peripheral components, this was the worst in years. Something is amiss as this is really a great printer.

Very good, never had a problem. Reliable and prints great. Easy set up.

Needed a printer that had all the functions for my small business and this has been great. I bought photo paper and printed my own photos and they turned out great as well. Easy to set up. So far so good!

Geek Squad service is amazing. They are quick and they are very knowledgeable. I appreciate the service that I got. Recommend them all the time

I was skeptical in the beginning but gave it a go as my 11 years old is not great with his gaming tools. I was lucky that I did as his headset broke just after one year. Best buy refunded the amount I paid in full without question. Super easy.

I don't usually buy protection plans because most electronics break during the factory warranty period or they last for years (beyond the the purchased protection plan). This time, I had some problems with other devices and decided that this plan was cheap enough to take the gamble. Besides, the Geek Squad is very good about doing quick checks on faulty equipment.

So far, so good. The Geek Squad helped me set up our new computer, transfered all files, etc. from old computer to new Dell and fully explained all the features.

It's a great service i like it so much They always take good care of me

All my devices are protected.check always my devices.

You cannot consider passing on the product protection plan from Best Buy. I have it on every item I purchase and it has saved my butt time after time. We have kids, and things break more often in our house than they should. When it comes to expensive electronics ($150 keyboards, $80 mice) adding a few extra bucks for that piece of mind is well worth it.

For the first time I used the Geek Squad Replacement plan purchased for an Epson XP640 printer which failed. The transaction could not have gone more smoothly. The associate was efficient, polite, and knowledgeable. The replacement has been ordered and the price match was also applied. This certainly was a worthwhile purchase!

Great printer. Best one so far that I have had for a while.