Customer Ratings & Reviews

Just gives a little more peace of mind to the product I purchased

have been pleased with the protection plans for previous purchases

2-Year Geek Squad Product Replacement is a best way to save time

Let me start by saying I’m a fairly tech savvy person usually not needing much help if at all. HP Office jet printer was purchased and upon installation it was having problems downloading its software off the internet . After repeated attempts and use of HP Website for over an hour I called the Best Buy helpline and the first thing that was said to me because I have to pay $39.95 if I want to speak to anybody. I responded I just purchased a printer, the printer is not working properly and you want to charge me to fix the problem of a product you sold - REALLY! Finally after some getting help from a person at Apple I was able to get the HP printer to download its own software off the Internet. So GeekSquad who sells me the printer can’t help unless they get money; and a computer vendor who has no stake in this figures out the HP problem (was not computer hardware or software issue) and solution for free. Someone needs a lesson in customer service.

Hope it works did not use yet. Will contact U when I use

We always get Geek Squad when we buy something form best buy

easy returns and repairs. no hassle and the price is decent

Could not ask for any better service, Geek Squad is the best

great value to make sense in covering heavily used printer

That's a good inclusion in the home office. Quality is good but response time/velocity is slow.

My son goes through keyboards and headphones for his PC on an annual basis. This could be the keyboard that might last longer than a year!

Got it for a printer, which is worth the price considering printers have a short lifespan, They said it can work for frequent paper jams

This was a good deal for a two year product replacement.

My router is so much faster and I no longer get dropped.

$5 for two year warranty is nothing nor expensive.

The Geek squad is very knowledgeable & very helpful.

Smart move to purchase product replacement by me!!

Every time I have had an issue with a product breaking Geek Squad replaces it hassle free. They only ask what issue I am having.

Can't go wrong with service plan in this day and age.

2 years is pretty good for $5. I'm hoping the headphones will last longer than that, but I'm glad I'm covered.