Customer Ratings & Reviews

I have used geek squad for a few devices and like the fact that most of the time it is no questions asked process. Things happen and if you are covered, it is one less thing to spend more money on.

Can't recommend the replacement plan enough when purchasing headphones. Every pair we have purchased has had the replacement plan added on and we have used it every time. Great deal for replacing soemthing that always seems to be breaking.

Get a 2 year warranty on everything you buy at best buy! Not because they sell cheap products ,but because any back up plan involving your electronics is always better than no plan. Even if you never use it. Peace of mind is worth having. Thank Best Buy.

Thank God for Geek Squad. We were able to get our Xbox controller replaced when it died right after the warranty expired. Quick and easy process, just how it’s supposed to be.

I gave 5 stars to this because sooner or later you will have to use it,sometimes is during the product warranty but sometimes it will have to be out of the warranty so this is when you will used this.

I buy this on all my Xbox controllers, eventually no matter how much you pay for them they develop the controller drift. It makes it easy to get a replacement.

I never bought anything without the Geek Squad protection Plan this ensures if anything goes wrong I can bring it back free of charge I'm not hard on my gear so when something goes wrong it was well worth the money always get Geek Squad protection

I generally purchase these for electronics that my kids will handle or other small things that can break. For the price it is worth it and no hassle when I had to use other plans from BestBuy.

Geek squad replaced my ps4 controller within 3 minutes of me getting there amazing service!

I wouldn’t buy any devices from Best Buy without the protection plan it’s the best ever regardless of what happens they always on her and either replace or provide a gift card for the amount spent.

if ever I have had to return something with the 2 year product replacement,,,Best Buy is the BEST. they NEVER give you a problem. they just do the job and your out the door. Great job BEST Buy...

I always purchase a GSP protection plan with my high dollar electronics. It's comforting knowing that if anything happens to my item then I can get it either repaired or replaced.

This is a must!!! Unless you do not mind spending unnecessary money. Purchasing the product replacement is a must. Within the period of any issues, simply bring to replace for similar product.

I purchased a geek squad replacement for them things I bought for my son. I’ve use it several times and it’s definitely worth it and it gives me peace of mind would recommend to any of my friends.

product i bought this for lasted longer than the warranty (yippie) ive heard good and bad with getting service though, i would personally purchase a product with a credit card (most offer additional warranty) and go thru square trade for a warranty

We have been very happy with the replacement plan. We have had no problems with returning or replacing items. Overall, we have been very pleased with this plan and best buy customer service.

2 years to return before its up just dont forget here is your friendly reminder

I had to replace my headphones after a year . The replacement was just as easy as if I bought the item that day and returned it. Employees happily exchanged my item. I highly recommend buying the warranty, it’s well worth the investment.

Great knowledgeable agents will help your every need with your products and electronics. Give them a try and you wont be disappointed. They are lifesavers.

I purchase my kids gaming consoles and accessories from Best Buy so I can get the Geek Squad insurance. It’s well worth the $$ because when you use these gaming products often they don’t last.