Make sure to protect your new gaming accessory. A Geek Squad Product Replacement Plan enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working properly.If your gaming accessory fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.
Q: Can I get a replacement if my accessory is no longer available?
A: If a replacement for your accessory is unavailable, you will be reimbursed.
Q: What happens if my gaming accessory stops working?
A: If your gaming accessory stops working properly, you will receive a replacement product if available, or a reimbursement.
Q: What is the plan's term length?
A: The plan's term length is 24 months.
Q: Does this plan cover issues not covered by the manufacturer's warranty?
A: This plan will provide a replacement or reimbursement for your product if it fails due to an issue covered by Geek Squad but not by the manufacturer.
A: They give you in store credit, plain and simply a rip off.
Q: If you get a replacement does that mean the warranty is done or does it last the whole 2 years?
A: You can renew it when U get a replacement ..just let them know u would like to repurchase warranty
A: To further add to this question, based on some of the responses...If the protection plan went up because of the amount of claims/returns AND the cost of the controllers apparently went up by about 10-15.00 I’m sorry but that is absolute BS. These controllers are built so poorly and substandard and there is not even a repair option. I have a total of 6 controllers in my household. I used them with great care. All 6 are broken. Plastic components on the left joystick and bumper buttons Every time. I understand Best Buy needs to cover themselves but if they are hacking up costs on both the plans and the controller costs Microsoft sure better be. Using higher quality parts. Increasing costs while maintaining crap quality isn’t right. And with this product unfortunately the consumer has little choice. If you’ve experienced similar issues please take the time and let Microsoft know hopefilully they change and improve these controller designs
A: I’m in the exact same situation… I wish there was a simple solution
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