Customer Ratings & Reviews

Definitely worth it, I would not buy a controller without the warranty. When you play a lot or accidentally drop your controller or you start getting stick drift that is when it comes in very handy

My juicer stopped working properly and started to leak from the sides ): Glad I didn’t have to go through manufacturer... Geek squad was able to replace it on the spot! Thanks Best Buy!

I usually try my best to purchase an extended warranty on items . It's the best decision you will ever make. If the item is damaged you can simply return it and it will be replaced with no hassle.

THIS SERVICE PROTECTION IS BY FAR THE REASON I CONTINUE TO GET ALL OF MY ELECTRONICS FROM BEST BUY. YOU DON'T HAVE TO THINK TWICE ABOUT WHAT TO DO WHEN YOUR PRODUCT FAILS. I'VE BEEN SHOPPING HERE MOST OF MY LIFE & I WILL CONTINUE.

Always a plus to have insurance, the replacement plan is pretty good compared to those other insurances from other stores. The fact that i can go to another best buy and swap my item out becasueit may be malfunctioning really makes everything better

These replacement services are pretty reliable. The only issue I had was with one tv I needed replaced. It took alot of visits to finally get that resolved but they did eventually replace the tv with the latest model. Aside from that I always had quick service and replacements with electronics that have broken over the years.

Best protection plan I’ve purchased “in-store” Directly deal with the representative, no 3rd party insurance headaches like other retailers provide.

Best protection plan I’ve purchased “in-store” Directly deal with the representative, no 3rd party insurance headaches like other retailers provide.

Purchased on a vacuum cleaner and other electronics/game console controllers. Things break or stop functioning. The Geek Squad is always there to take care of it.

Don’t leave the store without purchasing this. Two years is a long time for this stuff to last and this gives us piece of mind. Awesome service!!!

it seems like every product i buy you have to make the purchase of the insurance but its well worth it .. i wonder if i can just pay one single fee for all the items i have at home !!!

Haven't had to use it for this purchase, but I have in the past so I am rating it off of past experiences. Excellent service, will always purchase to protect my electronics.

When purchasing a product from Best Buy, I recommend people buy the 2-Year Warranty. It is highly recommended because the items can be either fixed or replaced, and that what I love about this offer that isn't given out on other retailers.

Like all products now a days they break down. Having the protection plan gives me the comfort that if something goes wrong i can simply go to Best-Buy and get the product replaced free of charge. It is a new item that gets to replace the old.

You best buy this for something you think will be under heavy use. Best Buy is great with the exchange/repair process. I always buy for Gaming products like headsets and controllers.

Great plan to keep you electronics covered. Offers free replacement if your device cannot be repaired. I recommend always keeping your electronics covered!

I purchase my kids gaming consoles and accessories from Best Buy so I can get the Geek Squad insurance. It’s well worth it because when you use these gaming products often they don’t last.

i have always heard good things about the replacement service that Best Buy offers. Walmart’s does not compare, Best Buy replaces the device the day of the incident if you bring it into the store unlike many other replacement plans.

Highly recommended if you are not familiar with the product or not advanced in technology. It doesn’t cost too much and they are super helpful and knowledgeable.

Worth the money every time since they just give you store credit rather than jumping you through hoops and having to send your item off for 2 months to someone.