Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 4729 reviews
(4,729 customer reviews)to a friend
Rated 2 out of 5 stars
Must have with some purchases
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Must’ve have with some purchases due to lack of durability.
I would recommend this to a friendRated 2 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money, didn't keep product long enough to use it.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Easy to Break
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took back to the store 2x,wire shortage. don't bother
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad was no help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called Best Buy I was on hold for 25 minutes then someone answer and keep bouncing me from one department to answer overall time it took one hr and still didn’t get a straight answer. I went to the valley stream location they have the worse customer service
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek squad is horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My PS4 Pro broke and I was sent a replacement and that one was broken already upon receiving it. I have been trying to get help and talk with corporate but keep getting swept to the side with sweet talk as if you guys don't want to deal with a mistake you guys made.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Eddie. Thank you for reaching out for this. We sincerely apologize that you've had a poor experience getting your PS4 replaced. That's definitely not the level of service we aim to give you. We'd be happy to help you out with this and get that replacement figured out. We'd recommend you connect with your local Best Buy's Geek Squad to get help on this. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Not Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told “if you have issues with the controller bring it back and get a new one no questions asked exchange. That was far from the case and had to pay money for new exchange.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Hassle with this replacement.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this protection for the Xbox 360 controller. If you sell the protection and the customer needs it at some point. It is always good to honor it. You gave us a hassle since you did not have the controller in stock.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Confused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased gsp on an open box item which was $25 off normal price.My elite controller failed at about 3 months I take it back and get charged the additional $25 to get it replaced. That is complete garbage.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Its good to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a low cost useely, little fee for lil bit covered,
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Now $10 more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They recently jacked the price up by $10. It's also very difficult to get any information from them regarding how things work. I couldn't believe that the store was full of employees who had no idea how the store, and it's services, operated.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. There are many reasons why the price of the Geek Squad Protection Plan can vary. Some of the reasons can include the price of the product, the length of the plan, or if it qualifies for Accidental Damage from Handling (ADH). For additional information on the coverage, visit the full terms and conditions of the plan that can be reviewed at any time at, ww.geeksquad.com/termsconditions
Rated 1 out of 5 stars
Never got this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I ordered it online, never got the controller. Got it refunded. Got it instead on Amazon. Wasn’t able to purchase this plan on Amazon... So... yeah. No plan.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Not enough funds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got store credit to replace my controller, however I wasn’t given the full price for what the controller was worth. I ended up paying out of pocket what the store.l credit was supposed to have covered.
No, I would not recommend this to a friendRated 2 out of 5 stars
Computer coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No used often with exception to web root security.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
A Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I actually needed help with my PlayStation, this service was absolutely useless. I was treated, like my matter wasn't important enough, and then told to call Sony to resolve my issue. Complete waste.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
This Service Seems to be Discretionary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I actually needed help with my PlayStation, this service was absolutely useless. I was treated, like my matter wasn't important enough, and then told to call Sony to resolve my issue. Complete waste.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us about this. I do apologize for the disappointment as this is not the level of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for the Nintendo switch Pokémon edition and they replaced it for normal refurbished Nintendo switch that also didn’t work!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Due to Covid 19
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm in need of an exchange for my Series 2 controller, but due to covid 19. I have to slightest clue on how to replace my controller.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We are certainly living in unprecedented times and we appreciate your understanding. Nothing is more important than the safety of our customers and employees. At this time, we are still offering support in a variety of ways. We'd love to talk over what options are available to you and how we can best support you in these trying times. For assistance with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 1 out of 5 stars
Do not buy, not worth your time!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service, they did my job so bad, and didn’t even allow me to use my protection even though I had purchased it. Very disappointed.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Save your money and buy elsewhere!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read carefully on what this warranty covers and how it gets covered. It may sound good but is very misleading. Save your money and buy elsewhere!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
switch broke/could not replace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The warranty we bought, they could not honor. They gave us back money, but less than what you could buy it for. Warranty sucked!!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time out of your day to connect with us on this. I'm sorry to hear about the misunderstanding surrounding your Nintendo Switch. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We hope to better serve you down the line.