Customer Ratings & Reviews

Only a fool would not get this with any electronic they purchase from Best Buy. And we all know what Mr.T thinks about fools.

Was able to get my computer fixed. Just had to take it in to bustbuy and got it fixed quick.

Great headset. The major bonus is that the chat volume can be controlled as well as the game volume. Sound is immersive and bass is deep. Pick up the extended warranty too. You can't go wrong.

You should make sure you always keep your products covered with Geek Squad! If you don't I guarantee when you really need it you will regret it.

Best Buy has the best warranties! I highly recommend you purchase one if given the chance. It’s easy to use and customer service is amazing!

I have been switching up my gaming headset for the past few years, and having the two year warranty made it painless to just switch the old for a new and just pay the difference, no hassle.

I purchase Xbox headset and got this plan to go along with and I've used it three times to replace headset and each time staff is helpful in getting me a new headset and on my way fast

I purchased this extra protein to on and had an issue with my electronics a month after purchase. I went to the store and they handed me a new item and I was on my way within five minutes.

Followed their policy to the TEEE, returned Xbox 1 controller due to a malfunction and was able return it for a full refund.. Thanks

Well worth the money. Can be transferred to exchanged items and alot better than dealing with snail mail. Just return item to local best buy and get an exchange no problem. I love it..Do it.

I burn through controllers. It is mainly the joystick. The money adds up. Through the procreation plan I can simply return my controller a get a new one. Only if their is a problem with it.

if you have problems with your controller this service is great easy and never had problems

Can’t go wrong with geek squad replacement. In the event of any sort of damage they will replace or give you store credit for covered items.

The geek squad protection is a great idea for all electronics when you have kids in your household... has saved a ton of money from not having to buy replacement products when kids break them.

Then what do you do if your $100-10000 product just doesn't feel like working one day. Man geek squad looks out for you and I appreciate them. They help when it's time to be helped no excuses.

I have purchased this on a few items and it has been hassle free. All I had to do was bring in the broken item and I was able to get my replacement or pay the difference on an upgraded item.

Any product you ever buy at Best should be bought alongside the warranty for it. Simply take it in and if they can't fix it you'll get the same product back at no cost.

I play hundreds of hours of Fortnite, and my joysticks get worn down quickly.Best Buy backs their protection plan and I have exchanged multiple times. Never a problem.

I have had a positive experience the 2 year geek squad Product replacement. Very helpful and if it can't be fix they have always replaced or gave me money back. I recommend it highly!

returned a controller because the audio link broke! didnt have to even try to fix it Geek Squad covered it and gave me a new controller! AWESOME