Customer Ratings & Reviews

The geek squad professionals set up my laptop and do all the maintenance on my laptop it was a great purchase when I purchased my laptop highly recommended

Love having this service as a “just in case”! It’s very easy to use, as you just go to Customer Service and they take care of everything! Highly recommend!

I have used the protection program before with other products and found it to be a good investment! Hope I don’t have to use it with my recent purchase.

I don't usually buy protection, but for this piece of PC electronics I went ahead just for peace of mind. Not expensive for what I got, so totally works!

Wonderful service very happy with the geek squad team. Very professional, they answered all the questions I had and we’re very helpful. Thank you geek squad!

This warranty is hassle free and an easy process. Item replace at the store, and if no replacement item available given a gift card to purchase from best buy.com

My recommendation is to get the Geek Squad Services. It will save you a lot of headache to claim with the manufacturer. My Elite Control malfunction. I came and they exchanged without asking.

I always add Geek Squad coverage to any tech I buy. Never worry when the manufacturers 30-day or 90-day or 1-year warranty runs out! Easy hassle free exchanges right there in the store.

This is a must for all gamers. Headsets break all the time and protection policy has saved me from purchasing a brand new headset several times already.

Whenever i have an issue with one of my products, Geek Squad always takes care of the issues. They are incredible and easy to talk to. Never had a problem with them.

I usually am not a big fan of purchasing a warranty.... think that's where "they get you".. but for little things( headsets, controllers).. Have to buy. It's going to break within 2 years!!!!!! Trust me

I definitely recommend buying the protection plan. When my sons mic stopped working on his headset it was no problem. Brought them back to the store and they gave him a new set. No hassles!!!

it is one of the greatest inventions because you never know if the remote will go bad or if it breaks or the battery will give out. this is one of the greatest ways to protect your items

My purchase of camera equipment was a big purchase for me. So, I wanted to ensure I had coverage in case it broke. This provides such at an affordable price.

Warranty no matter what will always come in clutch when you need it the most!! Always try to buy this service when available to you so you have a secured product!

I’ve not needed this replacement plan yet, but I can say I’ve had many replacement plans on lots of things purchased from Best Buy and it’s always worth it. They give you little guff, you get your replacement and you move on with your day. I would recommend spending the extra money on a replacement plan every time!

This warranty is priceless. I purchased a very expensive controller for my son and after two months it failed and my local best buy returned and replaced it without question. Love it! Thanks for suggesting it !

I bought a panasonic plasma which blew up with a thunder/lightning storm. Tv was was replaced with a credit for the price i paid. I was able to upgrade to a 4k.

When purchasing a item that you know you will be using everyday it's worth every penny to get a 2-year product replacement so you can go right into the store and get another one without any hassle!

I absolutely LOVE Best Buy's Replacement Service. I don't have to keep up with receipts! I just go in with my phone number and they take care of everything!