Customer Ratings & Reviews

We purchased the protection plan for my son's headphones. The metal jack disconnected from the cord. Thankfully we were able to get a replacement pair of our choice. The only thing that was disappointing was having to wait a week and a half for the replacement headphones to arrive. We would have loved to receive it sooner.

very good for the price haven't found anything close to as good as these ones, Would recommend for sure! Very good quality

If you buy a phone from Best Buy I highly recommend their geek squad protection plan. It’s great coverage if you crack your screen or need your phone replaced.

For the first time ever I caved in and bought this. It was only $11.00 and I figured there is a good chance by 10 year old son breaks these headphones!

Replacement plan is well worth the purchase price. The ease of use to set up a time for repair was reasonable and fast.

I think is convenient to get if your protect might need to be replaced in the future.

geek squad protection is literally one of the best things in purchasing any electronics. any issues and im guaranteed to get it fixed

geek squad protection is literally one of the best things in purchasing any electronics. any issues and im guaranteed to get it fixed

geek squad protection is literally one of the best things in purchasing any electronics. any issues and im guaranteed to get it fixed

geek squad protection is literally one of the best things in purchasing any electronics. any issues and im guaranteed to get it fixed

geek squad protection is literally one of the best things in purchasing any electronics. any issues and im guaranteed to get it fixed

geek squad protection is literally one of the best things in purchasing any electronics. any issues and im guaranteed to get it fixed

My son's PS4 left joystick controller started acting funny. I brought the item back to the store and presented the problem. They replaced the controller in a snap.

After going through many PlayStation controllers from button sticking and other problems I will only buy controllers with protection plans from now on

This is perfect!! Our family has 4 people who use the PS remotes! They burn out fast but with this I won't be shelling out $50 every few months for a new controller!! LOVE IT

Haven’t had to use it just yet thanks god. So we will see how they can help when the controller dies break or if it doesn’t work

Got it for an xbox elite controller. Best Buy will replace the controller with a new one in case something happens to it. Totally recommended for that controller.

The Geek Squad replacement plan is great I've been able to take back numerous chat headsets that have just stopped working and they happily return it and replace it.

Love the replacement aspect of this deal definitely brings ease knowing I’m covered in case something happens to my product

Always get the warranty. You can exchange for a new device if something was to happen to your device.