Customer Ratings & Reviews

I just walk in and tell them my issue and they’re always so nice and helpful. No running around.. just in and out.

I absolutely love Best Buy replacement plans. I recommend them to all of my friends. I will purchase electronic there before I purchase from any manufacturers.

No questions asked, they will help you replace your product and get a new one. Perfect for controllers

The good thing about the guarantee is that they replace the item for less than $10. I always buy the guarantees, especially when it's for my kids.

I have had my headset for a month now without issues, but its still good to have the piece of mind of the no questions asked replacement.

I’ve only needed to use this once but something I purchased broke about 4 weeks after purchasing. Brand new one received very quickly.

Got on my xbox headphones since the 1st pair broke after 75 days. I hope I don’t have to use it, but I bought since the last pair broke

wouldnt buy anything from bestbuy without getting the protection plan, its soooo worth the money if something should happen to your purchase.

It’s always good to have a protection plan on any electronics that you buy it’s so cool and convenient!

5 star for this service, geek squad product replacement.. no limon, no question, just exchange or money back.

Cannot leave Best Buy without it! A must have for piece of mind on your investment.

Cannot leave Best Buy without it! A must have for piece of mind on your investment.

No hassle to bring in item and get it replaced. I love Best Buy's replacement plan not all the extras that you have to go thru with some other stores.

Make sure you don’t forget the Geek Squad Protection Plan. It literally saves me money on every purchase.

Geek squad protection usually helps me replace of fix my products without any issues, highly recommend.

Geek Squad was very helpful and made using my new device so much easier. I am glad I can count on their help.

I like to have a piece of mind for all my sensitive and expensive devices that's why I always get this service.

GEEK SQUAD INSTALLED A TV AND STEREO EQUIPMENT... NO PROBLEMS ... FAST PROFESSIONAL SERVICE AND CUSTOMER FOLLOW UP!

This protection plan is a must and is very easy to use. just walk in to customer service and they will either replace or give a store credit for the item.

I really don't think this should be purchased separately to actually cover your butt in case the products you purchased fail, which most likely will.