Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 4729 reviews
(4,729 customer reviews)to a friend
Rated 1 out of 5 stars
Head set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were unwilling to help me when it came down to helping exchange my product
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Easy to return and refund but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New rules ,you have to buy new warranty every time it breaks down,
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us about this. We'd like to hear more about what's going on and see if there's anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Does not cover invalid item numbers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy Protection plans works good unless the item you are trying to replace has had the 'item number' or 'SKU' changed. The protection plan was money wasted for headsets.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Really sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely useless and hardcto use. Also cost to much. This should always be included with purchases made that may require help like this! This only for geeks
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Papagran– I’m sorry to hear that your Geek Squad Protection Plan isn’t living up to your expectations. Our goal is to make them as easy as possible to use. Please head on in to your local Best Buy and speak with someone at the customer service desk about making the exchange under your plan.
Rated 1 out of 5 stars
Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This only applies if they still have the item you bought. If they dont sell it any longer you only get in store credit.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad added without knowledge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is expensive I have never needed to use them yet. Didn’t know I purchased it for this product tbh
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Bring back the old rules
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time it breaks you have to buy a new warranty
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for sharing this with us. We appreciate the feedback regarding our Geek Squad Protection system as it can help us build our services for the future. We hope you will give us another chance to better serve you in the future.
Rated 1 out of 5 stars
They didn't renew my plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I told them to renew my plan for another two years and they never did. I always buy insurance on my products.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi John. Thanks for reaching out to us about this. We apologize for that misunderstanding. It's always frustrating when communication falls through. We did stop our renewal option on our product protection plans a while back. So our associates would have been unable to renew the protection. If you'd like to learn more about the change, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Astro A50 Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Aww!!! I can say is horrible went tried get my a50 replaced and they say they discontinued them and wanted to give me cheaper headphones
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Unsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unsatisfied Still very unhappy with the overall service of the squad so every review will be the same crappy crappy crappy
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was not helpful. had to return item. will not recommend spending the extra money on them.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Don't bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is not worth it for a controller unless you want a one time replacement and no continuance of the warranty.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for your feedback regarding our Geek Squad plans. We hope you find value in a Geek Squad Protection plan on your next purchase.
Rated 1 out of 5 stars
Did not answer my question...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No help at all .....................................
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for sharing this with us. I apologize that we couldn't help you out previously. We'd like to hear more and see if there's anything else we can do. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good luck getting them to do anything in person. The drive-thru line is horribly slow.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Product Wouldn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product wouldn't work and was given the run around so quick fighting it. Just won't ever buy this again.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth having when they lie to you concerning the product you purchase.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
over priced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is well over priced should be lowered since they loose nothing off it
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are raising prices and lowering the coverage years its almost not worth purchasing anymore!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn’t cover wear and tear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed to find out that this warranty was not a good investment.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I appreciate you taking the time to share your experience with the Geek Squad Replacement plan. I apologize for any frustration, as I understand the plan as described at https://goo.gl/PrUoMJ does allow for normal wear and tear encountered during the intended use of the product. Our team at 1-800 GEEKSQUAD (1-800-433-5778) would be happy to help with any questions around your plan. If this was purchased through a Best Buy store location, you may wish to speak directly to a store manager about your purchase.
Rated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless with refurbished headphones. Don't waste money they don't exchange.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friend