Customer Ratings & Reviews

Really easy to get great service and no hassle replacement on some Bose headphones that had some padding come undone around the ear covers. They replaced the whole thing with a new pair, With the total home protection extended warranty.

Costly repairs out-of-pocket will give you flashbacks when you had the opportunity to add-on the Geek Squad Protection Plan but you didn't. Now you can change all that. Next time, just add the option of Geek Squad. You will be glad you did. I saved hundreds of dollars without realizing it until I needed my protection. Thank you, Best Buy.

I highly recommend that you get geek squad for all your purchases. Specially items like headphones and small electronics. You will be able to upgrade your electronics by using the replacement plan. Absolutely brilliant.

I bought the warranty for my headphones. The headphones are great, but one of the earpieces quite working. I had the headphones for 9 months, and I got a new pair, no questions asked. The headphones were worth $150, the warranty was $15. I was so glad I got a replacement, I love the headphones and I did not want to pay another $150 for a replacement!

Geek Squad Warranty Service is just amazing. Its nice to have "peace" of mind knowing that your product is going to last you a long time. I have had nothing but great experiences with the replacement program and I continue to purchase them.

I absolutely love Best Buys Protection Plan. I swear by it! Honestly you cannot go wrong with the price of the protection compared to the cost of the product. Just be aware, this is NOT like car insurance. Once you use it to replace a product, your protection does not carry over to the new item, you have to repurchase a new protection plan. Heck it's worth it!

I wasn't going to get the plan but everything in my house is from Best Buy and everything that I've bought from Best Buy has a 2 year replacement plan on it. I had a problem with my Bose Quitecomfort earphones and they were replaced, no questions asked. Say whattttttt. It was worth buying. Compare $40 to paying $300.00, you do the math !!!!!

Despite what that consumer reporter guy says, I say always purchase Best Buy 2 year Geek Squad Protection Replacement plan. I've been a BB customer for approx. 9 years and I've never purchased anything without it except my grandsons hot wheels miniature cars. Returns and replacements have been hassle free each and everytime.

I make sure to get the Best Buy 2 year protection plans on all of my devices, from my modem to my router to my laptop to my headphones. It helps retain the value of the product for 2 years. That is great since a lot of electronics become outdated quickly. Also, I wouldn't want to pay for a pair of $300+ headphones twice, so this was a must.

Earbuds and wires easily broken if used often under normal use. Although the price has increased some the cost to replace high end noise cancelling earbuds is more than the warranty . Warranty is well worth the money even for normal wear and tear over a two year period when items are just not made for longevity as they were 30 years ago.

Great product you can't go wrong with it. You can answer another call while you are on the line with someone else. while other ones don't have that features this one does. Great sound for music/gaming and you can customize it to your likeing. The range is great I can go 30+ feet from my note 3 phone which is great for hands free.Try it you won't regret it!

When my CD player finally wears out, I get a replacement. It's that simple. It is very nice, too because the clerk will find my receipt for me since I always loose my receipt. With my rewards card, the sales person can hunt down my record and therefore honor my geek squad protection. I like that personal service. Thank you, Geeks!

The Earbuds this 2 year Geek Squad Product Replacement is for was a gift from my husband, so far I have not needed to use the product, but I do have to say that I am happy to know that if I need the Geek Squad, they will be there to assist.

I'm glad I got the protection plan for my JayBird X2. My headphones went for a swim in the washer machine during laundry day. The folks at BestBuy made the exchange very easy. I was in and out within 6 minutes and didn't have to reach for my wallet. Definitely recommend.

My old pair broke after about a year and a half. Best buy gave me a credit for the entire amount and allowed me to choose whatever I wanted. Also since the new pair got lost in the mail and the 800 number rep falsely told me I had to go to the store I was upgraded to a better model headset because I was elite and had the plan

I'm so glad that I've always purchased the protection plan with each product I've gotten from best buy. It has saved me money numerous times. On my tv it saved me having to replace with a new tv. On my laptop it covered repairs and a new battery. On my boy tooth head phones it replaced them twice already. Worth every penny.

I think the Geek Squad product replacement is totally worth it for some items. Number 1 is headphones, those things are fragile and unreliable so having the extra insurance is worthwhile. If the price isn’t too much I would absolutely recommend the Replacement Program.

I think the Geek Squad product replacement is totally worth it for some items. Number 1 is headphones, those things are fragile and unreliable so having the extra insurance is worthwhile. If the price isn’t too much I would absolutely recommend the Replacement Program.

I think the Geek Squad product replacement is totally worth it for some items. Number 1 is headphones, those things are fragile and unreliable so having the extra insurance is worthwhile. If the price isn’t too much I would absolutely recommend the Replacement Program.

I think the Geek Squad product replacement is totally worth it for some items. Number 1 is headphones, those things are fragile and unreliable so having the extra insurance is worthwhile. If the price isn’t too much I would absolutely recommend the Replacement Program.