Customer Ratings & Reviews

Because I'm so hard on ear buds the Geek Squad replacement program is a no Brainerd for me. The only draw back in have ran into is that the manufacturer sometimes changes details of coverage during the two year period. Sometimes they replace damaged ear buds and continue replacement coverage on the new ear buds for the remainder of the 2 yearsand other times replacement coverage must be renewed if you want the new ones covered too.

It has helped me every time I have had to replace something and has given me no trouble the staff is always very well-mannered and are welcome to help you to replace your item and it made the process so much easier and I owe nothing everytime I use it

Getting the Geek Squad coverage for my headphones was the best decision I made. I got the two year plan and I directly swapped out my headphones after 16 months when the stopped charging. No questions asked by Best Buy and they made it quick and easy.

After going through so many headphones for my husband I decided to always purchase this plan that way I can replace them for free. Even if I upgrade them I only have to pay the difference. Perfect product and I never had a problem!

I would recommend buying Geek Squad Protection Replacement because they are amazing at their jobs and helpful every time I visit. I only but my technology from Best Buy because of Geek Squad!

I know enough to get myself into trouble. Every time I talk to Geek Squad they have the best answer (often they tell me that what I thought is the correct answer to my question). Yay for Geek Squad!

Luckily I have not had to use the geek squad protection on every item I've purchased, but the few times I've needed it have made it worth it. Great to have peace of mind on certain products, especially at the price you can usually get it from Best Buy.

Great safety blanket that protects ALL of your Best Buy products. There is not much else to say except you need this is you are wanting to enjoy your purchases for years to come!

Great safety blanket that protects ALL of your Best Buy products. There is not much else to say except you need this is you are wanting to enjoy your purchases for years to come!

This was also a great choice. They will be used a lot so it is best to have the coverage just in case something happens. I would rather pay the 20 now and be covered for replacement instead of the price for the set if it were damaged.

i have a draw with 3 bluetooth headsets with various issues. the replacement plan is inexpensive and gives me great confort knowing all i need to provide is my phone number [no receipt needed] and the product will be replaced.

Great return policy! It was easy to return my Bose headphones. Thankfully I kept my original box, but if I hadn't there would have been issues. The policy should be a bit more clear about that.

For me Totally worth purchasing very easy transaction, I broke my bluetooth headset walked in told them the issue and they gave me a store credit for the value of the product

Have had no problems with replacement of products and Geek Squad assistance (computer) and service under this plan. I have even been given discounts on purchases that I was unaware of! We will keep renewing this service!

I love this because I go thru headphones every couple of months. I am always losing a piece of it, breaking, or micophone stop working. So I swear by this and have been using this for about 3 years. It's a great investment for a reasonable cost.

It good to have don't have to deal with trying to fridge out what your doing lol. Warranties worth it that way you won't spend too much money buying the same product just get it replaced

Best headphone. Good blue tooth coverage. Just informing blue tooth connected. Not informing which phone connected. Everytime we have switch on to connect and while disconnecting not vibrating. This feature available in LG headphones.

Seriously what do you need more than protection. Not the you know physical type but you know emotional. Being protected from the heart ache of not being able to replace your expensive stuff.

My dog chewed on a pair and I thought oh well I have to buy a new one, which I did. Mentioned it to our sales person when we bought the new one and he said bring it in. I did have all the pieces brought it in and got new ones. Well worth the money.

The protection plan is good, but it would have been nice to know before hand what was covered in the protection plan. I use to have protection plans with Radio Shack when I would buy earphones from them since my cat would regularly chew on the cables. I wrongly assumed that the geek squad protection plan was just as forgiving. Although, they were kind enough to pay back the remaining year or so of my protection plan.