Customer Ratings & Reviews

I have purchased this warranty on many products from Best Buy and have never had an issue with a claim. Walk right in, tell them the issue and either exchange or trade up to a new product with very little effort on my part!

Must have plan for any electronics purchase over $50. Simply take your broken or malfunctioning device to ANY Best Buy and no questions asked swap for the same item or pay the difference for an upgrade. 5 stars! MUST HAVE FOR ANYTHING OVER $50

Very good product Easy to use Very affordable Very good product Easy to use Very affordable Very good product Easy to use Very affordable Very good product Easy to use Very affordable

I was looking for a laptop since I was about to start college. I read some reviews on this laptop and decided to go buy it. It is really fast when searching. It can have multiple tabs and not slow down and the best is it has good memory space.

I was a little surprised by the price of the protection plan for this headphone. I think the sales guy made a mistake on what he charged me for this headphone! I never paid this much before for any headphone, but I highly recommend it because if they break bestbuy will replace your headphone. Nothing has gone wrong with current headphone, but just in case you want to protect your items from damage and normal we and tear.

I haven't had issues with what I purchased as of yet but I'm the past I did and it was taken care of quickly. I always purchase on items that I would want replaced if they brake.

Haven’t needed to use this yet for my most recent product but I know that they’ll have me covered if I need help with my new headphones. Keeping my headphones working so I can keep working with ease and comfort

Definitely recommend getting insurace through best buy to protect money spent on purchases. Iv claimed insurance a few times and its always been a smooth transaction, just have to keep in mind that it does not cover if theres physical damages.

The comprehensive protection that geek squad provides in the troubleshooting they’ve done for me in the past is unmatched especially when compared with other retailers in my area. I never feel nervous going to them with my issues because I always know I will I have that issue solved by the end of my time there.

GREAT SERVICE. NO PROBLEM CHANGING IF SOMETHING WAS WRONG. NO HASSLES OR LOTS OF UNNECESSARY QUESTIONS. I VENTORY WAYS AVAILABLE IN STORE WHEN NEEDED REPLACING.

The agents always help me to resolve my issues...it eases my frustration whenever something goes wrong with my computer that i know the Geek Squad will resolve it no matter what...

I always purchase the product replacement with higher end merchandise, you never know when thins will break and it is really convenient for you to just have them replaced in store.

I had bought a set of chargers and needed to return them as they stopped functioning a few months later. It was amazing to see how easy BestBuy makes it easy to replace them with a different brand. Wish I had this for all my devices.

They mounted my TV did a great job actually had to 60 inch TVs mounted never had a problem always were available to help with warranties and were very knowledgeable about the products

I had purchased a gaming laptop and unfortunately, it came with some issues out of the box. Luckily, Geek Squad took care of it in store and I'd recommend them for PC related purchases.

I purchased a protection plan for my little mini-boom box & as small as it was (smaller than I realized), it has worked just great! No problems! I've not needed any service help on it at all! Great to know it's there though if I do need it. Thanks BB!

This plan is a definite lifesaver. I had my speaker for 18 months and then it all of the sudden died, but thanks to my two year geek squad protection, I got another device for no charge and no questions asked.

Highly recommend people buying Geek Squad Replacement plan. Best buy will replace your product or give you a gift card.

Bought the extended warranty for EarPods I purchased. Knowing there is a warranty gives me peace of mind because I have used Geek Squad before and they are very good.

I was having a hard time connecting the speaker to the tv and also wouldn't connect to my phone. Sent it to Geek squad to take a look at it. the speaker came out and its like new again.