Customer Ratings & Reviews

got a an item and added the protection plan and i did used it and best buy got my item replace with no problem. best to get it for extra protection.

Have used this for products that quit working a few times. No hastles just an easy exchange for a new one!

Had to use replacement plan. Was easy to do. Remember to bring all the cords if you have them

That Geek Squad agent was very helpful in helping me get the 2 year warranty and a nice person and helpful

Best Buy always has been great with having products fixed are replaced. Won't buy a product from them without the geek squad protection plan

great service all around. Still waiting almost a week for my price adjustment, but overall great service.

I normally get the Geek squad warranty the more costly item. Never had problems with getting replacement parts or replacement items

The response is quick. They are knowledgeable and attentive. Will walk you through your need and will come to your home if necessary!!!

I had an issue with my old pair of headphones but I took them into best buy with my receipt and they took care of my product. Awesome service plan.

As I've said before for the price you pay for the headphones...which will go bad in the 2 yrs it covers them for half the cost of buying a new pair

Great protection plan a must !!! I don’t think another place out there offers such a great support system

Every time I talk to the Greek squad they’ve always been helpful And always answer my questions for me

you damage or broke you item don't worry geek squad got you if you get the protection. Not for lost items

best thing to purchased when you have appliances or electronics , never know things can happen

Geek Squad is great for TVs and headphones in my experience. Horrible for phones.

I always buy the extended warranty because it's silly not to because Best Buy is so good about replacing the product with the warranty

Having a Geek Squad replacement place is always good to have. Just in case accidents happen.

Get the protection. I dropped it and it was still in great condition. The rubber was worn out due to dropping and constant use. It was replaced.

Great Service and help in meeting my computer needs and always answer questions and are helpful.

If you purchase any item at Best Buy make sure you have Geek Squad protection. They stand behind their product.