Customer Ratings & Reviews

I have had to take my computers to the geek squad on more than one occasion and they were always able to fix the problem. I have never used them for installation but the repair skills are second to none.

No matter how well you take care of a product the manufacturing of it may have defects until out in the marketplace. The Best Buy warranty is great when you run into the above situation, and they stand by the guarantee if they can't fix it you get a new one.

I had an issue with one ear not working in a newly purchased bluetooth headset. I returned them to the store and the rep from geeksquad got a replacement off the shelf and made sure they were working properly before we left the store. In & out in under 15 min.

Never had any negative experience with geek squad warranties/services. Digital receipts/saving purchase with your best buy account can be key with some warranties lasting 4 or more years

The warranty does what it says if you break your item your can replace it with anything in the same category. So if you bought some headphones for $120 then you can replace them with any headphones in the store and essentially have a $120 credit towards them

Geek Squad product replacement is an insurance policy I hope I will never need to use. However, having the piece of mind knowing my equipment is covered is amazing. Thank You Geek Squad and Best Buy.

I bought a 2 year Geek Squad warranty when I purchased some Bose earphones. I have not used it yet, although they told me that if anything happens to the earphones I can just bring it back in and get it replaced. This is what really led me to buying the warranty.

Best Buy offers the best protection plan! They are nice and fast during your claim just make sure to keep your sales receipt. If possible bring the original box and make sure you bring everything included when your purchase the item.

The staff at customer service was very professional while checking out. Staff at the door to welcome customers coming into the store. My device is working very well. The agent was very professional.

The staff at customer service was very professional while checking out. Staff at the door to welcome customers coming into the store. My device is working very well. The agent was very professional.

Geek squad awesome agents actually fixes the problem and dont have you on-call wasting your time call set an appointment and good to go....other competitors bransmart, Walmart etc warranty really not worth it

This is one of the BEST protection plans I have ever purchased!!! So far I've had two problems with my Fitbit HR but since I had this protection package I got a brand new one each time!! It is well worth the money spent !! Buy this coverage you can't go wrong !!

This product so beautiful I like This product so beautiful I like This Product so beautiful I like This product so beautiful I like This product so beautiful I like This Product so beautiful I like

This plan is awesome because if you are tough on stuff like me you can replace free even if you just dont like them you can exchange. I was on vacation and broke. I was able to exchange without the box and was saved from dealing with weirdos at train station!!

I purchased the extended warranty for peace of mind for my LG Tone Pro in the event I need it. It's nice to know the device will be taken care of if there's an issue beyond the scope of the manufacture's warranty.

2-Year Geek Squad Product Replacement plan. Gives me great feeling of security that my product is in good hands when I take it to the squad for replacement or repair. This is a very very good plan

When my Bose Soundsport earphones gave up, they exchanged them, not once but TWICE in a row. No questions, no conditions, just get a new pair. Oh, and the exchange resets the clock on the 2year warranty. Would not buy major electronics without it

It is such a great deal to get the protection plan! I would recommend it to anyone. If anything happens to your product, you just bring it in and they give you a brand new one. This is especially helpful with headphones! Always recommend to get this!

Got this replacement warranty for headphones dog chewed up the cable they replaced them for a new pair no problem just had to buy a new replacement plan for the new set so this warranty is one time use and then you have to buy another one

Always and I mean ALWAYS buy the protection plan! It is worth the price if something goes wrong! I have been able to exchange/return things for no extra cost and no hassle at all. 100% recommend